Joanne Moore
Yamanto,Australia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Living Support manager
St Vincent’s Care Services
10.2023 - Current
- Run the morning managers meeting & send out the daily communications from the meeting
- Check emails, rate-it portal, Autumn care messages & Workday
- Address concerns, feedback, compliments & complaints received from residents, staff and family members
- Staff performance reviews
- Staff file notes/ discussion when needed
- Review duty lists of staff
- Mars audits
- Preadmission of new residents
- Interview and orientate volunteers
- Recruitment of Care Staff
- Orientation welcome of new staff about Heartprint
- Run the residents meeting – do the minutes to send out to families
- Attend the Independent living units, Care staff, RN and Kitchen/cleaners monthly meeting and Weekly team leader meeting, high risk meetings
- Monthly staff awards – go through nominations and help to decide on winners
- Lifestyle/Pastoral care monthly meetings with residents – discuss and plan with staff and residents the upcoming events and activities for the following month – write up minutes
- Compile the monthly newsletter
- Follow up that the care plan reviews are up to date with lifestyle team
- Support residents with their daily living and requirements
- Support staff in their daily duties
Lifestyle Coordinator Team Leader
St Vincent’s Care Services
04.2019 - 09.2023
- Develop, implement and monitor group and individual activities to improve the health and wellbeing of 172 residents for across the facility
- Design a range of programs to encourage and support resident’s independence, creativity and dignity with flexibility to meet a range of complex needs
- Provide excellent customer service, ensuring residents and their families feel valued, safe and respected
- Demonstrate the philosophy of person-directed care
- Coordinate staff and volunteers
- Adhere to St Vincent’s Care Services Integrated Service Delivery Model, Mission, Vision and Values
- Comply with Aged Care Quality Standards
- Act with integrity, tact and diplomacy in all situations
Lifestyle Coordinator
St Vincent’s Care Services
06.2011 - 04.2019
- Develop and implement programs and activities for residents to benefit physical, social, emotional, intellectual and cultural well-being
- Create a varied monthly program for 52 high care residents, taking into consideration their health, wellbeing and interests
- Enhancing and encouraging residents to participate in personal decision making by attending activities and step out of their comfort zone
- Built a strong rapport with residents, their family, multidisciplinary team, volunteers and management
- Manage daily activities and care plans for each resident
- Assist residents with meals and escort them to and from activities as required
- Organise monthly newsletters and calendar
- Film and editing skills to document the activities residents undertake in the programs
- Documentation as required
Co-owner and Designer
Australia All About Brides
01.2006 - 06.2011
- Designing, cutting, sewing and fitting wedding, formal, flower girl and bridesmaid gowns
- Customer service focused on achieving the best results
- Manage staff and rosters
- Purchase of stock
- Consultation with brides and families
- Organise advertising and photo shoots
- Set up and attend bridal shows, including dress and organise models at parades
- Stylist for photo shoots with an Australian Bridal magazine
Education
Certificate IV in Leisure and Health -
TAFE Queensland
01.2013
Certificate IV in Applied Fashion Design and Technology -
TAFE Queensland
01.2000
Certificate III in Applied Fashion Design and Technology -
TAFE Tasmania
01.1983
Skills
- Teamwork
- Team motivation
- Small business operations
- Time management
- Customer relations
- People management
- Attention to detail
- Talent recruitment
Accomplishments
- St Vincent’s Consumer Needs and Expectations Award, 01/01/21, Introduced 'Armchair Travel' allowing residents at St Vincent’s Care Services Mitchelton to travel the globe from the comfort of their armchairs.
- St Vincent’s Employee of the Year Award, 01/01/19
- Published on a Lifestyle website, Developed programs and activities that have been published online.
- Art classes, Introduced ongoing art classes for residents whose artwork has won prizes at a local show and hold a yearly art exhibition.
- Stylist for Ideal Bridal Magazine
- Nominated for Small Business of the Year, 3
- Fashion Apprentice of the Year, 01/01/04
Attributes
- Great communication skills
- Responsible, reliable and trustworthy leader and team member
- Customer centric
- Supportive, patient and empathetic
- Self-motivated and work well under pressure
- Creative and hard-working
Timeline
Living Support manager
St Vincent’s Care Services
10.2023 - Current
Lifestyle Coordinator Team Leader
St Vincent’s Care Services
04.2019 - 09.2023
Lifestyle Coordinator
St Vincent’s Care Services
06.2011 - 04.2019
Co-owner and Designer
Australia All About Brides
01.2006 - 06.2011
Certificate IV in Applied Fashion Design and Technology -
TAFE Queensland
Certificate III in Applied Fashion Design and Technology -
TAFE Tasmania
Certificate IV in Leisure and Health -
TAFE Queensland
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