Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanne Moore

Kyogle,NSW

Summary

Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.

Overview

26
26
years of professional experience

Work History

Senior Retail Assistant

Richies IGA
03.2025 - 07.2025
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
  • Collaborated with team members to for seamless customer service response.
  • Supported customer's in use of Self Check Out technology.

Retail/Cafe Worker

Mitre 10 Garden Centre/Bean Sprout Cafe
07.2023 - 09.2024
  • Maintained a clean and organized café environment and garden retail area adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Trained and supervised new staff to enhance customer service skills.

Community Service Administration Officer

Legacy Brisbane
07.2019 - 03.2023
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Trained and supervised employees on office policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Processed purchase orders, service contracts and financial reports.
  • Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Conducted regular audits of fleet assets, ensuring compliance with regulatory requirements and company policies.
  • Improved fleet efficiency by implementing effective maintenance plans and schedules.

Administration Assistant

Volunteering QLD
08.2018 - 07.2019
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as [Number] guests.
  • Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
  • Performed event coordination for larger parties and gatherings.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Oversaw event operations to keep running smoothly.
  • Handled ticket sales by answering phone calls and responding to emails.
  • Operated audio and video equipment for movie presentations.
  • Monitored operations by writing daily reports and maintaining accurate sales records.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Customer Service Officer

Australian Hearing
04.2015 - 04.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Administration Officer

Northern NSW Local Health District
07.2011 - 12.2013
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Created, prepared, and delivered reports to various departments.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Maintained personnel records and updated internal databases to support document management.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
  • Collaborated with cross-functional teams to ensure seamless integration of various project components.
  • Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
  • Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Organized training materials inventory, streamlining access to resources for trainers and participants alike.
  • Optimized scheduling logistics for multi-location training sessions, minimizing travel costs and maximizing attendance rates.
  • Managed the coordination of training schedules, ensuring timely delivery of all programs and events.
  • Collaborated with subject matter experts to ensure accurate and relevant content creation for specialized courses.
  • Developed and implemented training programs related to [Topic].
  • Contributed to the design of interactive e-learning modules, enhancing accessibility and convenience for remote employees.
  • Used surveys, focus groups and interviews to assess and determine training needs.
  • Built and maintained strong relationships with both internal and external stakeholders to ensure alignment of training goals with organizational objectives.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Reduced errors in payroll calculations through thorough review and reconciliation procedures.
  • Streamlined payroll processing by implementing efficient data entry and verification techniques.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Reduced scheduling conflicts by proactively identifying and addressing potential issues.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
  • Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
  • Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
  • Accessed and used computer software applications to update and maintain records.
  • Composed correspondence to internal and external parties as requested.

Customer Service Officer

Centrelink
08.1999 - 01.2013
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

CIII - Individual Support (Disability)

ACE Colleges
Lismore
08-2025

CIV - Business Administration

Centrelink RTO
NSW
01-2002

Skills

  • Store operations
  • Cash handling proficiency
  • Loss prevention strategies
  • Promotional planning
  • Technical aptitude
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Cash handling and reconciliation
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building and motivation
  • Customer engagement
  • Relationship building
  • Health and safety procedures
  • Superior work ethic
  • Inventory and stocking
  • Computer proficiency
  • Goal setting and achievement
  • Creativity and originality
  • Staff coaching and training
  • Handling complaints
  • Task prioritization
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Problem anticipation and resolution
  • Strategic planning
  • Staff training
  • Written communication
  • Policy enforcement
  • Performance monitoring
  • Product display
  • Risk management
  • Scheduling and Time-tracking
  • Professional demeanor
  • Problem-solving aptitude
  • Administrative documentation
  • Records organization
  • Orientation and training
  • Process improvement
  • Project coordination
  • POS terminal operation

Additional Information

Clearances Current:  NDIS, WWC, National Police Check


Timeline

Senior Retail Assistant

Richies IGA
03.2025 - 07.2025

Retail/Cafe Worker

Mitre 10 Garden Centre/Bean Sprout Cafe
07.2023 - 09.2024

Community Service Administration Officer

Legacy Brisbane
07.2019 - 03.2023

Administration Assistant

Volunteering QLD
08.2018 - 07.2019

Customer Service Officer

Australian Hearing
04.2015 - 04.2016

Administration Officer

Northern NSW Local Health District
07.2011 - 12.2013

Customer Service Officer

Centrelink
08.1999 - 01.2013

CIII - Individual Support (Disability)

ACE Colleges

CIV - Business Administration

Centrelink RTO

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Joanne Moore