Joanne Nash
Bundall,QLD
Summary
Dynamic and results-oriented professional with extensive experience at Churches Of Christ Golden Age Aged Care Services. Excelled in administrative support and effective communication, enhancing team efficiency and client satisfaction. Proven track record in database management and conflict resolution, achieving quality results under pressure. Skilled in Microsoft Office and fostering positive work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Support Officer
Churches Of Christ Golden Age Aged Care Services
2022.11 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed team petty cash and Invoicing
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Coordinated with external sources and internal Clinical Team for all new Admissions
- Front end Payroll
- Rostering Staff for 80 bed Facility
Assistant in Nursing
KnG Healthcare Nursing Agency - Formally Covax
2022.08 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- 1 on 1for patients within Hospital setting
- Assisting Care homes through Outbreaks
Receptionist Administrator
Opal Ashmore Gardens
2020.03 - 2022.08
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Rostering Staff for 127 Bed Facility
- Recruitment including creating Staff Files
- Front end Payroll
- Contributed to positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Assistant In Nursing
Opal Ashmore Gardens
2012.07 - 2020.03
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
Skills
- Microsoft Office
- Administrative Support
- Basic IT support
- Effective Communication
- Conflict Resolution
- Sales management
- Team recruiting
- Database Management
- Training documents
- Correspondence Management
Certification
- CPR
- First Aid
- Cert 111 Assistant in Nursing
Timeline
Business Support Officer
Churches Of Christ Golden Age Aged Care Services
2022.11 - Current
Assistant in Nursing
KnG Healthcare Nursing Agency - Formally Covax
2022.08 - Current
Receptionist Administrator
Opal Ashmore Gardens
2020.03 - 2022.08
Assistant In Nursing
Opal Ashmore Gardens
2012.07 - 2020.03
- CPR
- First Aid
- Cert 111 Assistant in Nursing
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