Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joanne Olive

Richmond. Mackay,Qld

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Small Business Owner

Olive & Brie Grazing
12.2021 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Salon Owner

E & Co Hair Boutique
01.2017 - 01.2020
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained staff records and work schedules.
  • Organized employee shifts and took peak times and seasonality into consideration.
  • Arranged for regular maintenance services for all beauty equipment.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Evaluated employee performance through close observation and performance rubrics.
  • Delegated workplace responsibility to appropriate staff.
  • Wages and bookkeeping

Retail Sales Assistant

Pumpkin Patch
07.2015 - 12.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Located merchandise across various stores to address customer needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.

Hair Salon Owner

Unique Hair
09.2010 - 05.2013
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Processed payments, entering sales in register for prompt customer service.
  • Wages and bookeeping
  • Staff rosters
  • Maintain efficient running of daily tasks
  • Regular staff training

Retail Store Manager

Noni B
01.2009 - 09.2010
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Retail Assistant Manager

Colorado
09.2006 - 01.2009
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Retail Sales Assistant

Robert Peel Jewellers
01.2004 - 08.2006
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Worked with loss prevention in monitoring shopper behavior.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Assisted customers with prompt and polite support in-person and via telephone.

Retail Sales Assistant

Marvic Uniforms
09.2000 - 12.2003
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Range College
Rockhampton, QLD
12.1979

Skills

  • Payroll Administration
  • Planning and Execution
  • Small Business Operations
  • Staffing
  • Business Growth and Retention

References

Gail Clark.  0407127256


Melinda Doidge 0749142400


Elise Underhill  0402624221

Timeline

Small Business Owner

Olive & Brie Grazing
12.2021 - Current

Salon Owner

E & Co Hair Boutique
01.2017 - 01.2020

Retail Sales Assistant

Pumpkin Patch
07.2015 - 12.2015

Hair Salon Owner

Unique Hair
09.2010 - 05.2013

Retail Store Manager

Noni B
01.2009 - 09.2010

Retail Assistant Manager

Colorado
09.2006 - 01.2009

Retail Sales Assistant

Robert Peel Jewellers
01.2004 - 08.2006

Retail Sales Assistant

Marvic Uniforms
09.2000 - 12.2003

High School Diploma -

Range College

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Joanne Olive