Joanne Ozsoy
Wiley Park,NSW
Summary
Motivated Corporate and Customer focused Professional with over 20 years+ Corporate experience. Key qualifications include: 13 years experience in Service Compliance, 20 years + in Client Service and sound Compliance knowledge with Certificate IV WHS. Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Compliance Manager
Zip Heaters (AUST) Pty Ltd
08.2019 - Current
- Promotion to a Senior Manager role within same Department
- Ensuring the compliance of 146 Service Technicians Nationally
- Assessing and completing the compliance documentation to various Government, Corporate and internal stakeholders
- Manage Compliance Portals – Vendor Management Systems
- Facilitation of Training of New and refresher Government Courses within the Business
- Managing System Navigation and Internal processes
- High level consultation of internal stakeholders to ensure completion of priority works
- Paying invoices
- Organizing development Programs of present staff to ensure correct compliance
- Communicating with External and Internal stakeholders within set timeframes
- Exceptional Customer service
- Salesforce and Microsoft Office Applications– sound knowledge
- High level of attention to detail
- High volume of Applications allow one to work under pressure and effectively to organize workflow, time and correctly complete ad-hoc tasks.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Prepared records and data for regular audits.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
Personal Assistant to Service Compliance Director
Zip Heaters (AUST) Pty Ltd
08.2010 - 08.2019
- Assisting the Service Director with ensuring the Compliance of 90 Service Technicians Nationally
- Assessing and completing the Compliance Documentation to various Government and internal stakeholders
- Facilitation of On-Boarding of New Technicians and refreshers Government courses within the business
- Managing system navigation and internal processes
- High level consultation of internal stakeholders to ensure completion of priority works
- Paying invoices
- Organizing Service Leave Rosters, Payroll duties
- Executive assistant duties involving the organization of Travel, Accommodation, meetings and events
- Sales Force and Microsoft Office Applications
- Assisted with the Application of Tenders with External Stakeholders
- Organizing development Programs of present staff to ensure correct Compliance
- Communicating with External and Internal stakeholders within set timeframes
- Exceptional Customer service
- High level of attention to detail
- High volume of applications allow one to work under pressure and effectively to organize workflow, time and correctly complete ad-hoc tasks.
- Enhanced management of securities and insurance licensing database via strategic management of vendor relations.
Office Manager
FX Plastics Pty Ltd
01.2003 - 04.2010
- Providing exceptional Customer Service for Customers
- Invoicing
- Sales Administration
- Strengthening the process by completing general office management and providing feedback in regards to making processes or changes a smoother transition
- Communicating with External and Internal stakeholders within set timeframes
- Contacting customers regarding overdrawn contracts, negotiating payment arrangements by exercising judgement in regards to what is best for the customer
- MYOB -quotes and invoices.
- Training of new staff members
- Identifying and assisting within frameworks and customer enquiries, approximately 30 per day.
Office Manager
The Hiser Group
01.1995 - 01.2003
- Assisted in the Design of Software for User Interfaces
- Provided support to Management – Managing Director, Marketing Manager and Finance Manager
- Provided efficient high quality Service to both Internal and External Stakeholders
- Organisation of In-House Courses
- Assisted effective Marketing Campaigns
- Organised Travel Arrangements
- Managed Interstate Databases
- Co-Ordinated the Process establishment of Procedure Manuals to ensure Compliance
- Effective Customer Service
- Facilitated In-Frastructure Meetings regards to making processes or changes a smoother transition
- Communicating with External and Internal stakeholders within set timeframes
- Contacting customers regarding overdrawn contracts, negotiating payment arrangements by exercising judgement in regards to what is best for the customer
- MYOB
- Training of new staff members
- Identifying and assisting within frameworks and customer enquiries.
Education
Ingleburn High School
Ingleburn NSWSkills
- Salesforce
- Microsoft Office - Word, Excel, Teams
- Vendor Management Portals - WHS Inductions, Setting up Profiles
- Customer Service - Phone, Email, face to face contact, Teams
Certification
- Certificate 4 in Work Health and Safety
- MYOB Certificate- St Leonards NSW
Timeline
Service Compliance Manager
Zip Heaters (AUST) Pty Ltd
08.2019 - Current
Personal Assistant to Service Compliance Director
Zip Heaters (AUST) Pty Ltd
08.2010 - 08.2019
Office Manager
FX Plastics Pty Ltd
01.2003 - 04.2010
Office Manager
The Hiser Group
01.1995 - 01.2003
Ingleburn High School
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