Summary
Overview
Work History
Education
Skills
Running
Cooking
Timeline
AdministrativeAssistant
Joanne Palazzetti

Joanne Palazzetti

Sydney,NSW

Summary

Strategic-thinking individual experienced in organisation, crisis management, people management and customer service.

Offering engaging and pleasant personality with expertise in customer relationships. Through the building of two successful small businesses I implemented a level of customer attention that created brand loyalty that can still be rewarding today and called upon when needed for reference purposes.

Overview

29
29
years of professional experience

Work History

Director

Turbo Studio
Sydney, NSW
12.2009 - 11.2021
  • Established first indoor training centre in Australia specifically geared toward cyclists and triathletes.
  • Evolved business to include coaching, events, race teams and sponsored partnerships.
  • Organised and conducted one day and multi-day cycling events and holidays both in Australia and Europe.
  • Coached clients to achieve daily and long-term athletic goals.
  • Excelled in customer service to create a brand that clients remained loyal to.
  • Delegated plans based on events, individual needs and knowledge of individual clients.
  • Managed daily operations of Turbo Studio while overseeing multiple clients and events to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Provided documentation of processes to comply with regulations and company policies.
  • Directed staff and managed annual budget.
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Established and maintained successful sponsorship partnership with Audi Zetland owned by Audi Australia.
  • Established first Master Race Team in Australia and partnered with Bravehearts Charity to raise awareness in NSW of child sexual assault.
  • Leveraged marketplace trends to create solutions and refine business strategies.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.

Tour Operator

Voyager Cycling Tours
Sydney, NSW
06.2002 - 07.2009
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of twenty people on tours in Italy and France.
  • Developed tour programming to enhance guest experiences.
  • Researched information on holiday destinations which included Italy, France and Malaysia to provide accurate, detailed tours.
  • Market and promote tours
  • Collected and deposited payments from guests.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information through narratives on various sites throughout cycling destinations, relaying little-known stories to provide interest.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to marketing material.
  • Collected fees from each individual prior to start of tour.
  • Worked closely with management staff to create new and lucrative tours.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced work day.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained strict safety record.

Executive Assistant

Ercole Palazzetti Pty Ltd
Sydney, New South Wales
09.1991 - 01.2002
  • Organised and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Organised envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Filed paperwork and organised computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Answered high volume of phone calls and email inquiries.
  • Handled incoming and outgoing mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Streamlined operations and prioritised tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Executed basic banking and bookkeeping tasks.
  • Organised logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Created and managed office systems to efficiently deal with documentation.
  • Oversaw daily household activities for traveling clients.

Education

Advanced Diploma - Photography

TAFE
Ultimo New South Wales
12.2005

Diploma - Photography

TAFE Ultimo
Ultimo New South Wales
12.2003

High School Diploma -

Wanneroo High School
Perth
12.1988

Skills

  • People Management
  • Innovation and Creativity
  • Customer Service
  • Contingency
  • Safety Management
  • Organisation
  • Crisis Management
  • Strategic Planning
  • News Stories Writing
  • Creative Content and Marketing
  • External and Public Relations
  • Organisational Development

Running

I was once an avid cyclist however prefer to spend my days running with my dog to maintain fitness.

Cooking

I have a great appreciation for good food and enjoy satisfying it in my spare time with new recipes

Timeline

Director

Turbo Studio
12.2009 - 11.2021

Tour Operator

Voyager Cycling Tours
06.2002 - 07.2009

Executive Assistant

Ercole Palazzetti Pty Ltd
09.1991 - 01.2002

Advanced Diploma - Photography

TAFE

Diploma - Photography

TAFE Ultimo

High School Diploma -

Wanneroo High School

Similar Profiles

CREATE PROFILE
Joanne Palazzetti