Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joanne Pene

Warnbro,WA

Summary

Starting out in cleaning as a general cleaner I ensured to take as many different shifts as I could in order to learn a wide range of position’s so I was flexible to take on any role that was offered to me. It took a long time before I was moved into management however it was worth it as I was able to give direction to my employees and they were comfortable in the fact that I knew what I was talking about. I am now hoping to broaden my horizons and after being with the same company for a number of years I am keen to start out with a new company and learn new experiences and meet different people. Whilst leaving my current employment as a manager I am fully aware I may have to start from the beginning again however that is something I believe will benefit myself in the long run. I bring with me a wide range of knowledge from machinery operation to being able to run a large site and everything that entails. I really look forward to what the future has in store for me and will ensure to be an asset for which ever employment I gain. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience

Work History

OPERATIONS COORDINATOR

SPOTLESS/DOWNER
01.2022 - 01.2024
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Oversaw day-to-day operations of large teams across several sites.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

CONTRACT COORDINATOR

SPOTLESS/DOWNER
01.2019 - 01.2024
  • Oversaw contracts for over several different departments using both manual and automated strategies.
  • Streamlined operations by developing and implementing improved contract management processes.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
  • Developed training materials to unify contract management processes and procedures.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Stored and filed contract documents in orderly, organized systems.
  • Prepared and issued reports on contract performance and compliance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

SITE MANAGER

AIRLITE GROUP
01.2017 - 01.2019
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Oversaw all daily office operations and equipment maintenance.
  • Inspected cleanliness of common areas and offices.
  • Interviewed, hired, and trained new workers.
  • Assumed responsibility for personnel deployed to work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Created weekly and monthly reports and presentations for management team.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

ASSISTANT MANAGER

AIRLITE GROUP
01.2016 - 01.2017
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

NIGHT MANAGER

AIRLITE GROUP
01.2014 - 01.2016
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Created nightly shift task lists to assign duties to each employee.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

GENERAL CLEANER

AIRLITE GROUP
01.2013 - 01.2014
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Operated buffers and burnishers to clean and polish floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

GENERAL CLEANER

SWAN SERVICES
01.2009 - 01.2013
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Operated buffers and burnishers to clean and polish floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Education

CERT.4 IN HEALTH AND SAFETY -

AIRLITE GROUP
01.2016

YEAR. 11 GRADUATED - undefined

GREEN BAY HIGH SCHOOL, NZ
01.1998

Skills

  • Machinery Operations, ride-on scrubber, walk behind scrubber, poly vac, road sweeper
  • Ensuring all contractual obligations are met
  • Organizing rosters and ensuring all shifts are covered for annual / sick leave
  • Recruiting and training of all new employees
  • Meeting all KPI’s
  • Ensuring a safe and positive environment for all employees
  • Positive engagement with the client
  • Ensuring all tasks are completed to a high standard
  • Conflict Mediation
  • Project Scheduling
  • Payroll Administration
  • Process Implementation
  • Risk Management
  • Training Management
  • Supply Ordering
  • Customer Relations
  • Compliance Management
  • Safety oversight
  • Operations Management
  • Staff Supervision
  • Quality Assurance
  • Scheduling Coordination
  • Employee Development
  • Customer relationship development
  • Delegation
  • Inventory Coordination
  • Human Resources
  • Team Training
  • Management

References

Available on request

Timeline

OPERATIONS COORDINATOR

SPOTLESS/DOWNER
01.2022 - 01.2024

CONTRACT COORDINATOR

SPOTLESS/DOWNER
01.2019 - 01.2024

SITE MANAGER

AIRLITE GROUP
01.2017 - 01.2019

ASSISTANT MANAGER

AIRLITE GROUP
01.2016 - 01.2017

NIGHT MANAGER

AIRLITE GROUP
01.2014 - 01.2016

GENERAL CLEANER

AIRLITE GROUP
01.2013 - 01.2014

GENERAL CLEANER

SWAN SERVICES
01.2009 - 01.2013

YEAR. 11 GRADUATED - undefined

GREEN BAY HIGH SCHOOL, NZ

CERT.4 IN HEALTH AND SAFETY -

AIRLITE GROUP

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