Joanne Perona
West End
Summary
Dynamic Lifestyle Carer at Carinity Townsville Home Care, adept at enhancing patient dignity through compassionate support and effective health monitoring. Proven ability to manage medications and maintain meticulous records, while demonstrating exceptional interpersonal communication. Recognized for fostering strong client relationships and promoting active participation in daily living activities.
Overview
13
13
years of professional experience
Work History
Lifestyle Carer
Carinity Towsnvile Home Care
Townsville
12.2023 - Current
- Managed medications according to instructions provided by the physician or pharmacist.
- Improved patient outlook and daily living through compassionate care.
- Transported clients to medical appointments and other errands.
- Demonstrated excellent interpersonal skills while interacting with clients, family members, physicians or other healthcare professionals.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Accompanied clients on outdoor activities when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with daily living activities such as bathing, dressing, eating, and mobility.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support to elderly clients and their families.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained accurate records of services provided, changes in client's condition, progress notes.
- Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Built strong and trusting rapport with clients and loved ones.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Consulted with client care team to continually update care plans.
- Provided companionship to reduce loneliness and isolation of elderly individuals.
- Supported bathing, dressing and personal care needs.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
- Adapted quickly to challenging situations involving complex medical cases or difficult behaviors of patients.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Performed household tasks such as laundry, cleaning, shopping, meal preparation.
- Encouraged clients to participate in social activities within their community.
- Assessed safety hazards in the environment and made necessary modifications.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Guest Services Reception / Cleaner
QCWA Kissing Point Units
07.2022 - Current
- Company Overview: A well-respected women’s organization providing guest services
- Providing support for Guests checking in from taking payment, booking available accommodation, and providing refunds as required
- Taking guest personal details, correct maintenance reporting protocols, contractor sign in procedures and linen orders, as necessary
- Reconciling daily banking and reporting outcomes to managers
- Following internal systems and procedures
- Checking in and checking out guests and booking accommodation
- Ordering required linen as requested by guest services
- Taking payment for services
- Following correct banking procedures including eftpos daily settlements
- Providing guests with booking confirmations
- Identifying guests needs and supplying required necessities in a timely manner
- Responding to customer complaints and recording information for management reviewal
- Answering and sending out confirmation emails for guests
- Ensuring any maintenance issues are reported in a correct and timely manner
- Restocking of equipment and chemicals as required
- Cleaning and sanitizing all rooms as per Covid required policies
- Offering support to guests beyond requirements
- Sanitization of 2-bedroom self-contained apartments in alignment with procedures and guest expectations
- Following correct SDS information for required chemicals
- A well-respected women’s organization providing guest services
Site Administrator/ Recruitment Coordinator – Maintenance and Mining Shutdowns
G&S Engineering
03.2012 - 10.2021
- Reporting to the Project Manager/ HR Manager, directly supporting Engineers and senior and operational level Management, and HR support for over 100-250 internal employees/crew members
- Venturing on a career change with a stronger focus on human resources and administration
- Following internal systems regarding recruitment processes
- Conducting interviews, reference checks and operational checks for potential candidates
- Reviewing necessary, documents and certification requirements for potential candidates
- Meeting job vacancy requirements
- Setting up of successful candidates with internal systems, profiles, and payroll requirements
- Managing data pertaining to recruitment for job vacancies, including but not limited to document attainment, recording/archiving and transmittal, spreadsheet maintenance and communication reporting
- Weekly reporting to management and HR teams of candidate status
- Organizing mandatory training such as Supervisor prerequisites, Working at Height, and Works in confined Spaces
- Record Management i.e., database maintenance and skills matrix updates
- Creation and implementation of spreadsheets to reconcile staffing numbers and training requirements as well as site SOPs (Standard Operating Procedures)
- Offering HR Support to onsite crew members, sub contractors and Labour Hire employees regarding contract and general enquiries
- Ordering uniforms for internal staff members
- Payroll enquiries and resolutions in addition to timesheet management and submission for both internal and external employees
- Facilitating and organizing accommodation, inductions, and site compliance
- Supporting and liaising with a wide range of executive and trade level clients including Project Managers, Area Managers and Engineers
- Undertaking recruitment including reference checks and confirmation of staff for upcoming projects
- Ensuring Manning levels are relative to work scopes and schedules
- High level computer skills including familiarization with BIS (internal System) and Microsoft Office
- The use of internal systems such as BIS for reporting and revenue purposes
- The maintenance of existing client relationships and liaising with said clients for any crew issues that arise
- Assisting with site authorizations and documentation for relevant equipment required for project
- Reporting necessary manning and health and safety statistics to client
- The distribution of rosters, accommodation, and job details to all staff on project
Education
Undergraduate Bachelor of Nursing Degree - Nursing
James Cook University
QLD12.2028
Certificate III in Health Services Assistance - Assistance in Nursing
TAFE QLD
QLD12.2023
Certificate II and III Retail Operations -
Northlakes High school
San Remo, NSW01.2001
Skills
- Patient care
- Medication administration
- Customer service
- Interpersonal communication
- Health monitoring
- Time management
- Record keeping
- Compassionate support
- Emotional resilience
- Assisting with mobility
- First aid and CPR
- Reliability and punctuality
- Adaptable and flexible
- Professional boundaries
- Transportation assistance
- Health and dignity assurance
- Observational skills
- Meal preparation
- Confidentiality and privacy
- Housekeeping
- Hygiene maintenance
- Nutrition
- At-home care instruction
- Transportation services
- Safety awareness
- Problem-solving
- Daily living activities assistance
- Housekeeping tasks
- Care plan adherence
- Personal hygiene assistance
- Compassionate client care
- COVID-19 safety policies
- Verbal and written communication
- Patient mobility assistance
- Multitasking and organization
- Patient advocacy
- Community activities
- Patient companionship
- Progress documentation
- Documentation
- Dementia care
- Elderly care
- Compassion and empathy
- Mobility assistance
- Adaptability and flexibility
- Respectful and compassionate
References
- Kim Matheson, Manager – National Workforce Planning & Recruitment, Ex G&S G&S Engineering Services Pty Ltd, 0409 323 041
- Rebecca Hale, Manager – QCWA Kissing Point Units, 0458 464 509
- Ronelle SHEEHAN, Teacher Health, TAFE Queensland, 07 4750 5396, Ronelle.SHEEHAN@tafeqld.edu.au
Awards And Memberships
Taekwondo Instructor, 3rd Dan
Affiliations
- Taekwondo Instructor
Languages
Spanish
Professional
Timeline
Lifestyle Carer
Carinity Towsnvile Home Care
12.2023 - Current
Guest Services Reception / Cleaner
QCWA Kissing Point Units
07.2022 - Current
Site Administrator/ Recruitment Coordinator – Maintenance and Mining Shutdowns
G&S Engineering
03.2012 - 10.2021
Undergraduate Bachelor of Nursing Degree - Nursing
James Cook University
Certificate III in Health Services Assistance - Assistance in Nursing
TAFE QLD
Certificate II and III Retail Operations -
Northlakes High school
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