Joanne Plumb
Overview
24
24
years of professional experience
Work History
Social Media Manager
Frozberries WA
01.2019 - Current
- Retail & Wholesale Customer Service, Face to Face, Telephone, Email Enquiries. Response Acknowledgement of Social Platforms, Extensive product knowledge within the Food Industry, Organics, Imported & Australian Grown and Produced.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Planning of monthly content, Day to day general admin duties, Finding new leads & customers, Retain Wholesale Business, Follow up with clients both retail and wholesale, Processing of orders, Merchandising, Cash Handling / EFTPOS machine, Recipe Development, Well being & health lifestyle
Owner operator
SoSi a Shop for Little People
02.2012 - 02.2020
- Buying & importing of stock, Merchandising,
- Range included not limited to: Education Toys, Books, Wellness & Feeding.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services one on one and building business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented effective financial management practices, improving cash flow and profitability.
- Managed day-to-day business operations.
Bank Teller & Customer Service
Commonwealth Bank
01.2000 - 01.2009
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Education
Leaving Certificate -
Carnarvon Senior High School
Business & Secretarial Studies -
Carnarvon Regional TAFE
Certificate I - Canteen And Food Management
Bentley Regional TAFE
Bentley, WASkills
- Good problem-solving skills
- Excellent communication skills
- Team Worker
- Passionate, resilient, and trusted
- Flexible
- Excellent time management
- Knowledgeable & Diverse Think Outside the Square
- Good organisational skills
- Professionalism and strong work ethic
- Media Kit Creation
- Market Research
- Digital Media
- Customer Service
activities
- Reading: Health & Well Being Books Adults & Children's Nutrition People & Culture
- Author: Annabel Kramer _ Children's Nutrition Books
- Walking: Enjoy embracing communities by Walking & being educated by surroundings and history.
- Travelling Love exploring and learning new things about cultures have lived and worked overseas extensively. London: 5 years in mid-20's
references
- Richard Kvesich, Frozberries/ Harvestime Western Australia, 9 Industry Street Malaga Western Australia, 9248 5163 or 0422 640 460, richard@harvestimewa.com.au
- Linda Curtis, Ma Kettles Gardenalia, Kingsley Shopping Centre, Kingsley WA, 0400 446 909, hello@makettles@gmail.com
Timeline
Social Media Manager
Frozberries WA
01.2019 - Current
Owner operator
SoSi a Shop for Little People
02.2012 - 02.2020
Bank Teller & Customer Service
Commonwealth Bank
01.2000 - 01.2009
Leaving Certificate -
Carnarvon Senior High School
Business & Secretarial Studies -
Carnarvon Regional TAFE
Certificate I - Canteen And Food Management
Bentley Regional TAFE
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