Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Joanne Rees

Summary

As a business manager, I pride myself and my team on being customer and staff focused offering diverse experiences in customer service, business management and project coordination. ‘If you develop your team with the right tools this leads to successful outcomes'. This focus will always lead to a strong workplace culture.


As an experienced Business Manager, I deliver a strong skillset in monitoring and managing daily business operations with a focus on continuous improvement.


I possess the ability to transform underperforming operations into successful enterprises using resourcefulness and high-level business acumen.


As a manager, both my team and I continue to build relationships with both existing and new clients. Having the ability to learn quickly and utilising excellent multi-tasking skills and mastery of new technology will always put us above the competition.


I am a dedicated professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.


I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. I am consistently independent in decision-making and exhibit sound judgment to positively impact company success.


As a manager I encourage my team to think through situations, this in turn will increase their analytical skills, problem-solving and contributes towards team building.


Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Business Manager

Max Employment
06.2021 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.

AAR Field Officer

Max Employment
06.2018 - 06.2021
  • Improved field operations efficiency by implementing innovative data collection and reporting techniques.
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
  • Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.

BUSINESS DEVELOPMENT MANAGER

Mobile Central
12.2017 - 05.2018
  • Full management responsibility for a wide range of business portfolios from Rockhampton to the Sunshine Coast overseeing all aspect of customer service for small and large enterprise customers
  • Delivered support for end to end telecommunication processes to benefit clients
  • Providing a customer experience whilst streamlining the business.

BUSINESS SOLUTION PARTNER

Telstra Business Centre Bundaberg/ Vita Group Limited
05.2016 - 07.2017
  • Full management responsibility for a wide range of business portfolios from Agnes Water to Gympie overseeing all aspect of customer service for small and large enterprises
  • Delivered support for end to end telecommunication processes to benefit clients.

ACCOUNT MANAGER/ ICT SALES SPECIALIST

Talk Ezy/ Talk Business- Premium Telstra Business Dealer
06.2013 - 04.2016
  • Responsible for resolving Telecommunication needs for a portfolio of over 150 small to large businesses
  • Conducted regular maintenance and customer support as well as updating on business-critical developments that would guarantee business profitability.

DIGITAL BUSINESS SPECIALIST

Telstra Digital Business FOH
09.2012 - 05.2013
  • Deliver strategy through expert advice and providing of specialised products and services and recording of simplex and/or complex customer billing or provision of orders
  • Combined a variety of services including processing, activation and assurance of complex and simplex products and services in line with Telstra Values and Customer service ethics.

Education

High School Diploma -

Aspley State High
Aspley, QLD

Certificate in TAE - Education

University of Queensland

Skills

  • Sales and Account Management
  • Strategy and Process Design
  • Cloud Based Services
  • KPI Development
  • Customer Liaison
  • Telecommunications/ Mining
  • Payroll Management /CRM Solutions
  • Computer-Based Systems
  • Staff Development Programs
  • Consultancy Services

Community Service

  • Telstra Friends, MEMBER, Collaborated with colleague’s friends to initiate a volunteer program which evolved to become largest corporate volunteer network in AU. Supported a wide range of community events and organisations providing volunteer services including Clean up Australia Day, Christmas Collections, and support for the Asian Tsunami Disaster Appeal, Telstra Child Flight, the Deafolympics and Paralympics. Actively participated in the run up to the Olympic games and was listed as Olympic champion, with the task to create awareness on Olympics and Paralympics by selling green and gold socks, achieved second highest sales.
  • Telstra Communication Team, VOLUNTEER, Facilitated talks and business presentations to community groups such as Rotary, small businesses about and various charity organisations on telecommunication and Telstra. Build strong business networks through public interactions and awareness programmes.

Timeline

Business Manager

Max Employment
06.2021 - Current

AAR Field Officer

Max Employment
06.2018 - 06.2021

BUSINESS DEVELOPMENT MANAGER

Mobile Central
12.2017 - 05.2018

BUSINESS SOLUTION PARTNER

Telstra Business Centre Bundaberg/ Vita Group Limited
05.2016 - 07.2017

ACCOUNT MANAGER/ ICT SALES SPECIALIST

Talk Ezy/ Talk Business- Premium Telstra Business Dealer
06.2013 - 04.2016

DIGITAL BUSINESS SPECIALIST

Telstra Digital Business FOH
09.2012 - 05.2013

High School Diploma -

Aspley State High

Certificate in TAE - Education

University of Queensland
Joanne Rees