Joanne Rice
Calgary,Alberta
Summary
Experienced and dedicated customer service professional with a strong background in the retail/sales/travel industry. Collaborative team player known for a friendly and positive demeanor, adept at building rapport with clients. Highly motivated to ensure customer satisfaction and contribute to the overall success of the company.
Overview
10
10
years of professional experience
Work History
Customer Care Officer
Beautopia Hair & Beauty
03.2021 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Collaborated closely with eCommerce team to ensure consistent product representation across online platforms and brick-and-mortar stores.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
Travel Agent
Flight Centre
04.2018 - 03.2020
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Followed up with customers to increase customer service with travel plans.
Retail Store Manager
Bras N’ Things
07.2014 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
Diploma in Travel & Tourism -
Flight Centre Travel Academy
Adelaide, SA02.2017
Diploma in Business -
Flight Centre Travel Academy
Adelaide, SA02.2017
Certificate III in Hairdressing -
Clipjoint Hairdressing Academy
Adelaide07.2012
Skills
- Travel industry experience
- Excellent problem-solving abilities
- Complaint Handling
- MacOS/Microsoft Expertise
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service focused
References
- Emma Bradwell, Flight Centre, Manager, 0404 966 339
- Gill Scott, Beautopia Hair & Beauty, Teams Manager, 0403 684 566
Timeline
Customer Care Officer
Beautopia Hair & Beauty
03.2021 - Current
Travel Agent
Flight Centre
04.2018 - 03.2020
Retail Store Manager
Bras N’ Things
07.2014 - 04.2018
Diploma in Travel & Tourism -
Flight Centre Travel Academy
Diploma in Business -
Flight Centre Travel Academy
Certificate III in Hairdressing -
Clipjoint Hairdressing Academy
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