Joanne Roberts
Mount Cotton,QLD
Summary
Proactive and customer-focused, I excel at Officeworks by enhancing shopping experiences and maintaining high satisfaction levels. Demonstrating expertise in POS systems and adept at managing high-pressure situations with patience and empathy. Training new staff, ensuring reliability and team cohesion. Achieving significant improvements in store organization and customer service efficiency.
Overview
15
15
years of professional experience
Work History
Retail Worker
Officeworks
08.2010 - Current
- Welcomed customers while offering assistance in finding merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Kept sales floor tidy and well-organized, boosting customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Yr 10 -
Cleveland State High School
Brisbane, QLDFirst Aid - Statement of Attainment
Business Wise
11.2024
Certificate in Psychology & Counselling
The Career Academy
07.2023
Certificate in Mental Health
The Career Academy
03.2022
Skills
- Honest and dependable
- Friendly and helpful
- Patient and empathetic
- Flexible hours
- Teamwork
- Relationship building
- Decision making
- Problem solving
- Team co-operation
- Customer service
- Positive customer engagement
- Phone etiquette
- Conflict resolutions
- Product knowledge
- Product recommendations
- upselling strategies
- POS trained
- Stock replenishment
- Display set-up
- Store maintenance
Additional Information
References
Amanda Desilva
0438 700 176
John Rogers
Store manager
Officeworks
0411 433 001
Sue preece
SLT (Senior Leadership Team)
officeworks
0414 836163
Timeline
Retail Worker
Officeworks
08.2010 - Current
Yr 10 -
Cleveland State High School
First Aid - Statement of Attainment
Business Wise
Certificate in Psychology & Counselling
The Career Academy
Certificate in Mental Health
The Career Academy
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