Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Joanne Robyn Field

Thurgoona,Australia

Summary

I am a dedicated professional with a strong work ethic and exceptional interpersonal skills, known for adaptability in fast paced environments. Proven ability to work independently while quickly mastering new skills, contributing to team success. I am eager to embrace new challenges that further enhance expertise and drive organizational objectives which is outlined in PCFH model.

Dedicated to my role with a strong focus on delivering exceptional service to Hiring Managers, ensuring that concerns are effectively addressed. Committed to fostering positive experiences for applicants, resulting in successful outcomes. Proven ability to navigate challenges with a solution-oriented approach and strong interpersonal skills.

Overview

6
6
years of professional experience

Work History

MLHD Senior Recruitment Officer

NSW Health
Albury, NSW
03.2022 - Current
  • Assessed candidate qualifications against organizational requirements for open positions.
  • Communicated regularly with hiring managers throughout the recruitment cycle.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Scheduled and led interviews with selected candidates.
  • Hired employees and processed hiring-related paperwork.
  • Maintained accurate records of all recruitment activities using HR software systems.
  • Provided advice to candidates regarding the recruitment process.
  • Collaborated with department managers to understand specific recruitment needs.
  • Participated in employee engagement initiatives such as team building activities.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supporting the Recruitment Team in relation to recruitment episodes to meet the needs of its internal and external customers for reporting in a timely, cost-effective, and efficient manner.
  • Monitoring the daily workflow of the Recruitment Officers to ensure tasks are organised and prioritised to ensure completion within defined timeframes. This will include regular communication with managers and employees over multiple sites in relation to recruitment requests.
  • Providing training to all internal and external users, supporting the implementation and ongoing use of Systems.
  • Extracting data from the reporting tool to provide reports as required.
  • Participating in advertising meetings and process all print media and on-line recruitment as per Ministry of Health policies and procedures inclusive of verification and processing of advertising accounts and reconciliation.
  • Interpreting policies, procedures, Awards and providing advice, guidance and instructions for use by other staff and managers relevant to Recruitment functions.
  • Investigating and responding to enquiries of a more complex nature and prepare standard correspondence.
  • Processing of Continuing Education Allowances.
  • Providing confidential and efficient correspondence to and from the Unit including processing both internal and external mail.
  • Bringing a creative approach to problem solving and conflict resolution including resolving operational issues.
  • Being involved with quality initiatives and programs that support high level and consistent service.
  • Education of staff in the Recruitment team in the use of the Recruitment systems and policies and procedures relevant to recruitment related issues eg. Skills Labs
  • Participating in professional development through training both mandatory and self-enrolled.
  • Management of multiple email inboxes – Temporary Contracts, Stafflink and Agency when required
  • Actioning of Temporary/Secondment contracts for Internal Staff.

MLHD Recruitment Officer – General Recruitment

NSW Health
Albury, NSW
08.2021 - 03.2022
  • Providing a full range of administrative support services to the Recruitment Unit, self-monitoring work priorities and workflow to ensure timely delivery of efficient, effective and accurate recruitment episodes.
  • Competent use of the HRIS system to lodge and conduct employment screening checks on candidates progressing through recruitment episode
  • Providing responsive, solution focused and timely customer service outcomes to internal stakeholders via email and phone
  • Other general administrative duties as requested by the Senior
  • Recruitment Officer or Recruitment Manager
  • Active attendance in team meetings, or any other meetings as requested by your manager, and minute taking.
  • Participating as a highly performing team member identifying issues, solutions or ideas on unit work processes

Customer Service Officer

Department of Communities and Justice
Tumut, NSW
08.2019 - 08.2021
  • Use of Department Software including OneTrim, ChildStory, SAP to perform tasks required to complete my role including financials for Caseworkers.
  • Answering counter and switch services
  • Car Fleet Management
  • Petty Cash Management
  • Processing iAsk’s
  • Organising Travel for staff including Flights, accommodation and car hire
  • Knowledge of require reports including SR03 Financials and absent

Senior Customer Service Officer

Department of Communities and Justice
Tumut, NSW
03.2020 - 07.2020
  • Ability to run, manage and track reports including Guardianship, TEP allowance
  • Managing Fleet vehicles inclsuing servicing, daily staff allocation through SmartPool/Booking Intelligence and organising replacement parts such as windscreens and tyres.
  • Use of Department Software including OneTrim, ChildStory, SAP to perform tasks required to complete my role including financials for Caseworkers.
  • Assisting the SSM when required with reports and projects.

Education

Certificate - Project Management

TAFE NSW
Crows Nest
11-2012

Certificate - Business (Frontline Management)

TAFE Queensland
Remote
02-2008

Skills

  • Collaborative Leadership
  • Adaptable Learner
  • Detail-Oriented Approach
  • Agile Problem-Solving
  • Effective Communicator
  • Organizational Skills

References

  • Sandra Nickels | Recruitment & Staff Scheduling Manager; sandra.nickels@health.nsw.gov.au, 02 6053 4883
  • Michelle O'Brien | Acting Facility Manager Hay; michelle.obrien6@health.nsw.gov.au, 02 6990 8700
  • Mark Massey | Corowa Cluster Manager; mark.massey@health.nsw.gov.au; 0487 829 543

Affiliations

  • Interest in Diabetes Management and Nutrition
  • Spending time with Family and Friends

Timeline

MLHD Senior Recruitment Officer

NSW Health
03.2022 - Current

MLHD Recruitment Officer – General Recruitment

NSW Health
08.2021 - 03.2022

Senior Customer Service Officer

Department of Communities and Justice
03.2020 - 07.2020

Customer Service Officer

Department of Communities and Justice
08.2019 - 08.2021

Certificate - Project Management

TAFE NSW

Certificate - Business (Frontline Management)

TAFE Queensland

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Joanne Robyn Field