Joanne Rotondo

• Assist in preparing of contracts for Coaches.
• Managed all client lists and pricing
• Day-to-day running of a business
• Customer service.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Coached employees through day-to-day work and complex problems.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
• Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Work Experience - 100 Hours Job Placement

• Attended staff meetings and training sessions to improve my skills and learn new policies and procedures.
• Maintained strict adherence to industry regulations.
• Open communication between teachers ensuring a cohesive approach to students' education and learning opportunities.
• Hands-on in-class experience working alongside a class teacher in years Kindergarten through to Year 3. Attended school excursions and school-organised events, Family Fun Day, and School Disco.

• Strong leader of customer support staff
• Evaluated customer reports on a monthly basis
• Stocktake
• Managed customer complaints in a timely and empathetic manner
• Managed high call volume while maintaining a professional and friendly demeanour with all customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.