Joanne Roughley

• Competent in the following programs:

Audanet

Estimage

REPX

RCTI

Ibody Shop

Planning Plus

Microsoft

Outlook

• Training of new administration employees.
• Daily updates to all insurance companies and customers on progress of repairs.
• Oversea administration duties.
• Daily meetings with Production Management regarding progress of repairs.
• Produced invoices for both insurance and private works.
• Resolved issues of disputes with a genuine belief of pro active outcomes.
• Confident in verbal quotes with customers with the best interest of the company in mind.
• Data entry competent with over 20 years experience.
• Liaise with multiple insurance companies and assisting them with any enquires.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Management of staff
• Stock control
• Daily balancing of shop takings
• Liaise with Area Manager
• Merchandising
• Assist staff with any complaint or areas of concern from customers.