Overview
Work History
Timeline
Generic

Joanne Russell

Overview

13
13
years of professional experience

Work History

Assistant Contract Manager

QUAY Cleaning Services
05.2025 - Current
  • I have been employed as Assistant Contract Manager at Edith Cowan University through the new cleaning contactor, and currently co-ordinate day-to-day cleaning staff at all 3 ECU campuses, hygiene and Supervisors.
  • Having previously held a senior position at the Joondalup campus, my knowledge and skills has been extended to include the current campuses and future city campus.
  • Similar to my previous role as Site Manager, as the new contractor Quay have engaged in my services to ensure a smooth transition as new service providers to the University.

Site Manager

ISS Facility Services
Joondalup
11.2018 - 04.2025
  • I am the Site Manager at Edith Cowan University Joondalup providing Cleaning, Hygiene and Waste Services with our team of 55 Cleaning Staff and Supervisors.
  • We Provide and maintain quality service standards, ensuring KPI's are met by utilizing and delivering innovative technology, ensuring more efficiency and sustaining customer satisfaction on all campuses.
  • ISS have had a sustainable relationship for over 11 years and continue to engage with the client as they plan for the city Campus.
  • My role is to ensure that the campus is maintained to the services agreed upon within the contract ensuring the workplace practices and OHS procedures were followed to at all times, recruitment and training of staff, stock control, management and liaise on a day to day basis with the clients for any ad hoc requests, cleaning audits, Completing Safety meetings, observations, incident reports on Velocity EHS, ensuring contractors have correct safety/high risk tickets, completed & signed inductions, SWMS, working at heights.

Sterilization Technician

Ramsey Health Hollywood Hospital
04.2017 - 11.2018
  • Company Overview: Ramsey Health Care facilities cater for a broad range of health care needs from day surgery procedures to highly complex surgery as well as psychiatric care and rehabilitation.
  • My current role involves the sterilization of operating equipment following strict OH&S safety practices, manual handling, and operational procedures, on rotating shifts as a team of up to 15 staff on any one shift.
  • This role requires a strong eye for detail and precision care due to the high risk of contamination involved in the work and we need to be able to work unsupervised.
  • Our main duties involve decontamination, cleaning, assembling, sterilization, storage and distribution of reusable surgical instrumentation.
  • I have a great satisfaction knowing that we provide a high level of care for our patients.
  • Being provided with the knowledge and training of each use and name of the equipment will help benefit the promotion of a device that can impact the quality of health in sales.
  • Ramsey Health Care facilities cater for a broad range of health care needs from day surgery procedures to highly complex surgery as well as psychiatric care and rehabilitation.

Site Manager

Airlite Group Ltd
01.2013 - 11.2016
  • My success was when I was given the opportunity to manage my own site after extensive training and relief to undertake Assistant Site Manager on 3 previous occasions.
  • As a Site Manager in one of their numerous retail sites, my main KPI’s were to train and develop staff to provide high standards of service required by the client.
  • I have accountability for consistently meeting prescribed KPI’s to maintain the company’s reputation as a provider of choice for customers.
  • Day to Day Cleaning presentation of the Centre ensuring standards are met as per company policy and procedures.
  • Dealing directly with the client to ensure any additional works are conveyed and followed up upon completion.
  • Ensure staff are following the correct procedures and maintaining cleaning standards during operation.
  • Demonstrate personal commitment to safety, health and environment principles by integrating safety in those aspects of the Airlite business which is under my control.
  • I have been able to develop a strong business acumen giving me the ability to identify business opportunities within this sector.
  • I can identify opportunities and sell services to the clients as required to provide beneficial requirements.
  • Ongoing management of a great team of 20 Within this role I have responsibility for a team of 20 staff, who work on a rostered shift basis, and manage their performance to maximise productivity.
  • Our main objective was to provide a high level of cleanliness and safety to all who visited the center.
  • I previously worked as a 2IC at Lakeside Joondalup Shopping Centre during the redevelopment of two new retail malls, dealing directly with contractors daily and managed some 100-site staff, before being promoted to my own site at Ocean Keys Shopping Centre.
  • I was able to build relationships with the client and contractors on site.

Timeline

Assistant Contract Manager

QUAY Cleaning Services
05.2025 - Current

Site Manager

ISS Facility Services
11.2018 - 04.2025

Sterilization Technician

Ramsey Health Hollywood Hospital
04.2017 - 11.2018

Site Manager

Airlite Group Ltd
01.2013 - 11.2016

Similar Profiles

CREATE PROFILE
Joanne Russell