Joanne Ryan
Pyrmont
Summary
I am a confident, highly resourceful and reliable individual with a great understanding of the day to day running of a venue. Possessing the required communication skills and flair needed to attract customers, drive sales and develop business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. I have an approachable, cheerful and friendly personality and a proven ability to multitask under pressure. My leadership skills have been developed over many years through both experience and training. In every position I have held, whilst having individual responsibilities I have always worked as part of a team and find that I thrive in and thoroughly enjoy a team environment. I am now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal development.
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
23
23
years of professional experience
Work History
Administrator\Receptionist
JLL, Jones Lang LaSalle
06.2018 - Current
- Managed office inventory levels, ensuring adequate supplies were available while minimising waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Streamlined invoice processing, reducing average payment turnaround time.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Managed visitor, contractor, and staff access by issuing access passes.
- Processed American Express reconciliations and handled Accounts Payable invoices.
- Managed purchasing activities, including raising POs, work orders, and processing payments via Ariba and Cora.
- Responded to facility requests and reported near misses and safety observations.
- Coordinated and set up meeting rooms for events, town halls, and leadership meetings.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Led process improvements and innovative solutions to enhance operational efficiency.
- Scheduled and managed meeting room bookings to optimize space utilization.
- Set up and troubleshot video conferencing and meeting room technology.
- Proficient in Microsoft Office Suite for administrative and operational tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Manager
Dunkirk Hotel
03.2015 - 05.2018
- Responsible for day to day operations of the Bar, Bistro, Gaming and Hotel Accommodation
- Bar duties include Allocating staff to their strongest areas
- Ensuring bar is stocked, clean and ready for the day's activities
- Ensuring all staff meet 100% customer service
- Night duties include Closing down each area of the hotel Cash handling - counting all tills and all gaming machines Gaming machine end of day reads (cash in/cash out) Ensuring all counts are recorded in spreadsheets and manual ledgers are completed and filed accurately
- Bistro duties include Organising staff and setting up for lunch and dinner service
- Monitoring and maintaining stock levels for the day ahead
- Checking bookings for the day and allocating areas for each group at times requested
- Hotel accommodation duties include Dealing with any accommodation enquiries Taking bookings via phone, email or websites and recording in the booking system Processing payments Filing customer information Dealing with customer one on one at check-in/checkout
- Gaming duties include Dealing with customers one on one Keeping track of cash payments and recording transactions Keeping area clean and fixing machine problems as they occur
Assistant Manager - Function & Event Manager
Harlequin Hotel
10.2013 - 03.2015
- Organising and executing functions and events for corporate, social groups and private events
- Responsibilities included The set up and development of the function packages inclusive of new function ideas and promotions Sort executive management approval of the new packages Coordinated with graphic designers the layout and configuration of the package Presented the newly developed package ideas to prospective clients Created new spreadsheets and transitioned diary based bookings to spreadsheets with hyperlinked run sheets and colour coding for all events
- All relevant information collated in one location
- Utilised run sheets to ensure all function bookings had the relevant requirements for the event including, food, beverage, hired in services and additional staff
- Ordered food, party hire, equipment and setting up for events Organised entertainment, DJ's, Bands, Comedy Nights, Bingo, Speed Dating, Trivia, Members Draws and many more
- Introduced ideas to boost sales and encourage staff to get involved through incentive programs Provided training to staff in bar, gaming and TAB systems Trained new managers in all aspects of the company including use of spread sheets for event and function booking system casual staff rostering software Time-Tech company login and operational software Bally System for Gaming Sys-net (profit and loss, gross profit and sales tracking)
- Created sponsorship proposals, sourced social and corporate groups for new events and functions, ensuring new business for the company Responsible for opening and closing and all aspects of venue operations
Manager
Quarryman's (Lundy group)
01.2010 - 01.2013
- Responsible for the Open and closing duties Bar duties, customer service, gaming and food orders Daily paper work and cash handling Set up venue AV screens to provide major sports event feeds to suit the requirements of each section of the venue (TAB, bars and function areas)
- Daily stock control, weekly inventory and ordering
- Coordinating and planning for functions and promotions
Genworth (subsidiary of GE Capital)
01.2006 - 01.2007
- Specialised in the administration of medical and health insurance Responsible for all administration and compliance requirements for insurance schemes Adminstered payment scales and return to work scheme
Administrative Assistant (Contract)
01.2002 - 01.2006
- Various roles and organisations including General administration Booking couriers and logistics Billing for cable TV provider Call centre Customer Service
Skills
- Administrative support
- MS office (Intermediate to Advanced)
- GSuite (Intermediate)
- Documentation and reporting
- Office management
- Personable and approachable
- Team collaboration
- Business administration
Timeline
Administrator\Receptionist
JLL, Jones Lang LaSalle
06.2018 - Current
Manager
Dunkirk Hotel
03.2015 - 05.2018
Assistant Manager - Function & Event Manager
Harlequin Hotel
10.2013 - 03.2015
Manager
Quarryman's (Lundy group)
01.2010 - 01.2013
Genworth (subsidiary of GE Capital)
01.2006 - 01.2007
Administrative Assistant (Contract)
01.2002 - 01.2006
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