Summary
Overview
Work History
Education
Skills
Career Statement
Certification
Timeline
Generic

Joanne Saad

Punchbowl,NSW

Summary

I have recently completed my HSC at St Charbel’s College, Punchbowl and am seeking a casual work during this holiday period and whilst I commence my studies at university in 2022. I have entered to study a Bachelor of Primary Education in Western Sydney University, Bankstown campus as a future prospect due to my passion for kids and ensuring they grow, succeed and develop into young adults in their society.

Reliable retail offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly retailer with 1-year background in retail. Energetic retailer with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers. Dedicated Childcare Volunteer with strong background supporting children ranging in ages from 8 months to 3. Maintains safe and positive environments and nurtures educational play. Adept at communicating with children with disabilities, introducing tools to address individual needs. Hardworking Customer Service Representative with a year of experience working with Just sport. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Experienced Tutor confident in helping students excel through individual and small group instruction. Focused on improving student academic performance and test readiness. Knowledgeable about district, state, and federal curriculum requirements. Dedicated Preschool Teacher brings high energy, early intervention knowledge and dedication to preschoolers. Focused on planning diverse activities to enrich learning and promote individual growth. Encouraging, upbeat and motivated to positively impact students.

Overview

5
5
years of professional experience
1
1
Certification

Work History

After-School Tutor

iLearn Tuition Centre
Yagoona, New South Wales
03.2023 - Current
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Read stories to children and taught painting, drawing, and crafts.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Facilitated group play activities that encouraged collaboration among students.
  • Worked closely with students to help develop math and essay writing skills.
  • Motivated students using feedback and encouragement.
  • Collaborated with teachers, administrators, parents, and other stakeholders to ensure student success.
  • Ensured that all materials used were age appropriate, relevant, and engaging for learners.

Retail Team Member

Calvin Klein
DFO Homebush, NSW
12.2020 - 01.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Processed payments and maintained accurate drawers to meet financial targets
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
  • Maintained accurate and attractive merchandise displays to maximize purchases
  • Completed all assigned training to stay updated on important policies and procedures
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Retail Sales Team Member

Just Sports
Homebush, NSW
06.2019 - 03.2020
  • Checked prices for customers and processed items sold by scanning barcodes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Opened and closed store independently when needed
  • Kept clothes and shoe areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Childcare Volunteer

Kids R Us Preschool
Punchbowl, NSW
06.2019 - 07.2019
  • Served as positive role model, promoting healthy interpersonal behaviors
  • Set up playroom and childcare areas for safety and cleanliness
  • Complied with strict safety and organizational regulations, policies and procedures
  • Led activities for over 15 children ages 8 months to 3
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Used positive reinforcement techniques to promote patience and other good behaviors in children
  • Taught children to organize toys, wash hands leading by example
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each hour
  • Managed safety and security of all children under care
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Sanitized toys and frequently touched surfaces to prevent spreading of germs
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Maintained effective schedule balance between rest periods, active play and instruction.

Education

Completed years K-12 -

St Charbel's College

Skills

  • Organization
  • Customer service
  • Relationship development
  • Team management
  • Process improvement
  • Problem resolution
  • Supervision
  • Time management
  • Task prioritized
  • Teaching Strategies
  • Interactive Learning
  • Educational Games
  • Student Engagement
  • Progress Monitoring
  • Parent Communication
  • Learning Techniques
  • Student Evaluation
  • Lesson Planning

Career Statement

I am a polite, well mannered, generous, responsible, trustworthy and organized person seeking a casual position within a business environment in a school which will allow me to further develop my skills in providing quality teaching skills. I have the necessary skills and experiences to enable me to make a significant contribution to your business such as teaching skills, good communication, ability to follow instructions and patience.

Certification

  • Working with Children's Check Number: WWC2640156E
  • First Aid Certificate
  • NESA (teaching) Number: 975759

Timeline

After-School Tutor

iLearn Tuition Centre
03.2023 - Current

Retail Team Member

Calvin Klein
12.2020 - 01.2021

Retail Sales Team Member

Just Sports
06.2019 - 03.2020

Childcare Volunteer

Kids R Us Preschool
06.2019 - 07.2019

Completed years K-12 -

St Charbel's College

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Joanne Saad