JOANNE SAINTY

• Handle confidential and sensitive information with discretion and tact.
• Answer a high volume of phone calls and email enquiries.
• Support executives in decision-making processes by conducting research and presenting findings and best options.
• Update spreadsheets and databases to track, analyze, and maintain correct/current information.
• Uphold strict time management

• Prepared legal documents and correspondence, maintaining accuracy and attention to detail.
• Coordinated case files and maintained organised records.
• Managed calendars and scheduling for multiple attorneys, ensuring efficient time allocation.
• Maintained appropriate filing of personal and professional documentation.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing enquiries appropriately.
• Assisted in preparing trial materials and exhibits, ensuring accuracy and compliance with legal standards.
• Liaised with clients, courts, and external parties to facilitate communication and information exchange efficiently.

• Administration/clerical support
• Opening, sorting and distributing mail
• Service both inbound and outbound call requirements and taking messages
• Preparing and editing documents ie; letters, reports, referrals, emails
• Appointment book management
• Inventory - maintaining stock levels and supplies
• Recording minutes of meetings
• Patient notes, medical history and dental charting

Reception duties

• Administration/clerical support
• Opening, sorting and distributing mail
• Service both inbound and outbound call requirements and taking messages
• Preparing and editing documents ie; letters, reports, referrals, emails
• Appointment book management
• Inventory - maintaining stock levels and supplies
• Patient notes, medical history and dental charting
• Strictly adhering to policies and procedures
• Acting as a point of contact for patients/clients
• Patient triage

• Loading customer complaints
• Meeting sales targets
• Call quality feedback
• Problem solving and conflict resolutions.