Joanne Schimmler
Arundel,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Excel in communication, teamwork, and adaptability, ensuring smooth operations. Committed to delivering exceptional service and support.
Overview
21
21
years of professional experience
Work History
Service Officer A03
Queensland Revenue Office
Southport, QLD
03.2023 - Current
- Answered phone calls professionally and provided information to debtors as needed.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with industry standards while performing daily tasks.
- Adhered to company policies and procedures when dealing with debtors, resolving issues.
- Provided debtors' service and support, responding to inquiries in a timely manner by bringing them into compliance.
- Supporting team members.
Customer Service Officer
Concentrix
04.2021 - 03.2023
- I worked for MyGov on general inquiries.
- Worked for Centrelink on the Families line, dealing with new applications, payments, reporting income, childcare subsidy, emergency payments, etc.
- At present, I am working with the Westpac assist line, assisting with payment plans and hardship applications for all brands of Westpac.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Completed data entry to record call notes, suggestions, and questions.
- Educated clients on account services, and resolved client inquiries regarding statement information and account balances.
- Managed payments, updated account balances, and discussed subsequent payments with customers to keep accounts on track.
Casual Sales Assistant
Eckersleys Art And Craft
09.2020 - 04.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Assisted in creating displays to promote products.
Manager
Riot Art and Craft
06.2004 - 03.2020
- Directed recruitment, hiring, and training of new staff members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategic plans to achieve company objectives.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Education
Land And Engineering Drafting - Drafting
Sydney Technical College
Sydney, NSWSkills
- Telephone Etiquette
- Good communication skills
- Team Leadership
- Active listening
- Problem-solving
- Policy understanding
- Quality assurance
- Reliability
- Continuous improvement
- Self-motivation
- Teamwork and collaboration
Timeline
Service Officer A03
Queensland Revenue Office
03.2023 - Current
Customer Service Officer
Concentrix
04.2021 - 03.2023
Casual Sales Assistant
Eckersleys Art And Craft
09.2020 - 04.2021
Manager
Riot Art and Craft
06.2004 - 03.2020
Land And Engineering Drafting - Drafting
Sydney Technical College
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