Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Shaw

Caulfield South,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Quince's Coaches (ATG)
08.2019 - 08.2023
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.

Pathology Collector (Enrolled Nurse)

Cabrini Health - Malvern
11.2004 - 02.2014
  • Enhanced patient comfort by efficiently managing the specimen collection process.
  • Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
  • Maintained a sterile and organized workspace to ensure proper infection control measures were met.
  • Improved the overall efficiency of the pathology department by effectively prioritizing specimen collections based on urgency and clinical relevance.
  • Collaborated with interdisciplinary healthcare teams to address patient needs during the specimen collection process.
  • Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
  • Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
  • Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
  • Guaranteed patient privacy by adhering to HIPAA guidelines throughout all aspects of pathology services provided.
  • Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
  • Strengthened relationships between laboratory personnel and other healthcare providers by maintaining open lines of communication regarding patient care concerns related to pathology services.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
  • Facilitated seamless transition between different stages of testing by properly labelling, storing, and transporting collected specimens according to established guidelines.
  • Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
  • Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.
  • Assisted with onboarding and training of new pathology collectors, contributing to a highly skilled and knowledgeable team.
  • Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.

Registered Nurse Division 2

Australian Red Cross Blood Service (Lifeblood)
08.2006 - 08.2010
  • Assessment of prospective volunteer blood donors
  • Venepuncture of suitable blood donors
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Evaluated patient histories, complaints, and current symptoms.

Education

Associate Diploma of Health Science - Nursing

Mt Lawley College of TAFE
Perth, WA
07.1995

Skills

  • Clerical Support
  • Filing
  • Data Entry
  • Strong Problem Solver
  • Reading Comprehension
  • Documentation and Recordkeeping
  • Phlebotomy Expertise
  • Patient Preparation
  • Customer service
  • Medical terminology
  • Venipuncture techniques
  • Confidentiality maintenance
  • Blood collection
  • Patient identification
  • Attention to detail
  • Safety protocols
  • Infection control
  • Sample labeling

Timeline

Administrative Assistant

Quince's Coaches (ATG)
08.2019 - 08.2023

Registered Nurse Division 2

Australian Red Cross Blood Service (Lifeblood)
08.2006 - 08.2010

Pathology Collector (Enrolled Nurse)

Cabrini Health - Malvern
11.2004 - 02.2014

Associate Diploma of Health Science - Nursing

Mt Lawley College of TAFE

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Joanne Shaw