Joanne Sheely
Clandulla,NSW
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Cleansing Unit Team Leader
Lithgow City Council
07.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Volunteer
4WD Association of NSW & ACT
09.2016 - Current
- Engaged with others successfully using strong verbal and written communication skills
- Volunteered to help with special events and programs by checking in participants and giving directions
- Kept facilities organized, clean and well-maintained to best meet program needs
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Welcomed customers and answered questions
- Communicated needs and issues to appropriate supervisors for administrative action.
Site Supervisor
SKG Cleaning Services Pty Ltd
09.2014 - 06.2021
- Organized and participated in monthly on-site meetings with clientele and subcontractors
- Monitored worksite personnel to maintain high levels of quality and performance
- Complied with operational standards and WHS regulations
- Maintained safe operating compliance and verified that operations met best practice standards
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition
- Supervised projects to uphold schedule requirements and quality demands.
Service Station Attendant
Midtown Service Station
12.2020 - 05.2021
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
- Attended to gas spills and accidents promptly and according to established guidelines
- Inspected identification to determine proper age of customers for alcohol and cigarettes
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience
- Prepared daily records of food and gas sales and balanced register drawers
- Maintained cleanliness, neatness and organization of all areas
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel
- Eliminated safety hazards, removed soiled items and collected trash from customer areas
- Responded to questions about local area and company services.
Education
No Degree - Accidental Counsellor
LifeLine Central West
Virtual09.2023
No Degree - Workplace Hazardous Substance
Easy HR Pty Ltd
Lithgow, NSW08.2022
Trade Certificate -
Painting And Decorating
Granville, Granville03.1991
High School Diploma -
Kandos High School
12.1987
Skills
- Emotional awareness
- Employee Evaluation
- Attention to Detail
- Work Planning and Prioritization
- Overtime Management
- Complaint Resolution
- Shift Scheduling
- Quality Improvement
- Team Supervision
- Conflict Resolution
- Teamwork and Collaboration
- Key Performance Indicators
- Staff Education and Training
- Safety
- Evaluating Employee Work
- Daily Workflow Improvement
- Leading Team Meetings
- Overseeing Daily Activities
- Staff Training
Timeline
Cleansing Unit Team Leader
Lithgow City Council
07.2021 - Current
Service Station Attendant
Midtown Service Station
12.2020 - 05.2021
Volunteer
4WD Association of NSW & ACT
09.2016 - Current
Site Supervisor
SKG Cleaning Services Pty Ltd
09.2014 - 06.2021
No Degree - Accidental Counsellor
LifeLine Central West
No Degree - Workplace Hazardous Substance
Easy HR Pty Ltd
Trade Certificate -
Painting And Decorating
High School Diploma -
Kandos High School
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