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- Pilates
- Gym fitness
Joanne Smith
Perth,Australia
Summary
Confident, motivated, and experienced training coordinator with a passion for delivering exceptional service in Flight Operations, Training, and Checking Organization (TCORG) for Network Aviation. A broad customer service background showcases exceptional work ethic and commitment to organizational objectives. Thrives on facing challenges head-on and consistently executes sound decisions while adhering to company policies and procedures. Possesses the ability to listen, learn, and teach when needed, both as a team player and a team leader. Works well under pressure, meeting deadlines in all aspects of required work. Firmly believes that enjoying work is essential for achieving the best results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
A320 Flight Training Coordinator
Network Aviation
10.2022 - Current
- Coordinating and monitor live running of all training and checking activity for A320 Fleet, pre and post roster publication
- Planning of training activities in accordance with relevant training paths for A320 Line Training
- Maintaining efficient utilisation and on-time training delivery
- Management of the allocation of appropriate resources to specific training activities
- Planning, monitoring and amending schedule of training to achieve optimum efficiency
- Coordinating of facilities including simulators, classrooms and instructors
- Providing administrative, licensing compliance and operational support
- Working closely with Line Operations, Work-force-planning department, Regional Operations Centre and third-party providers
Administration Services Officer
Network Aviation
12.2019 - 10.2022
- First point of contact for all PER Engineers aiding in the interpretation and deliver of communications from high level management to frontline staff
- Responsible for checking of rosters, timesheets and attendance records using QF policies, NTS Enterprise Agreement and HR procedures, remaining discreet at all times with confidential information for NTS Engineering
- Working closely with Production Planning to ensure staffing levels meet the company’s operational needs on daily/weekly/monthly basis
- Usage of various Learning Management Systems for reporting to key stakeholders and implementation of training compliance within Ground Services and Maintenance Departments
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
- Working in conjunction with Training Logistics Coordinator to ensure training compliance
Terminal Services Officer
Network Aviation
10.2013 - 12.2019
- Responsible for providing an efficient and consistent level of check-in and customer service which provided results that supported Network Aviation's goal of best practise in accordance with regulatory requirements and safety
- Responsible for flight planning and dispatch of Network Aviation's daily charter flights, as well as freight and dangerous goods acceptance for each departure
- Administration of flight, terminal and ground services records and registers also providing administrative support to Ground Service Supervisors
- Review and Implementation of new procedure for lost property within Ground Services
Receptionist/Concierge, Heath, Wellness and Safety Ambassador
Bupa Medical Visa Services
01.2015 - 10.2018
- Working alongside health professionals to provide excellent standard of customer service to Visa applicants in medical centre
- Compiling and maintenance of clients records in Bupa and Immigration Medical systems and general administration
- Provided support to Centre Manager in centre management duties including WH&S and cleaning audits
Customer Information Delivery Team
Southern Rail Operations & Control Centre
01.2014 - 01.2015
- Working independently and with colleagues to deliver real time running of trains and stations on UK railway network at regional rail operating centre
- Monitoring running of trains on the network for delays to trains and network, acting accordingly when required
- Providing timely and effective customer information to stations on the network through electronic and verbal communication
- Proficiently using four different running systems including email, as well as social media and public websites
- Daily interaction with other Rail Operators, station staff and customers
- Utilising of reports and organisation of Engineering works with Southern Network Operations
Education
John Roan School
Skills
- Interpersonal skills
- Verbal and written communication
- Decision-Making
- Organisational & time management
- Productivity improvement
- Analytical/Problem-solving skills
- Stakeholder engagement
- Process improvement
- Proficiency in software, Spreadsheets/databases/Excel
- Presentation
- Training logistics
- Attention to Detail
References
Brenton Gale
Network Aviation Airlines
General Manager Engineering & Maintenance
0419 942 892
brenton.gale@networkaviation.com.au
Geo Oosthuizen,
Network Aviation Airlines
Deputy Line Maintenance Manager,
0499 803 405
geo.oosthuizen@networkaviation.com.au
Motto
There are no problems, only solutions
Certification
2022
Mental First Aider
Mental Health First Aid Australia
2019
Health & Safety Representative Course
Scorpion Training
Interests
Timeline
A320 Flight Training Coordinator
Network Aviation
10.2022 - Current
Administration Services Officer
Network Aviation
12.2019 - 10.2022
Receptionist/Concierge, Heath, Wellness and Safety Ambassador
Bupa Medical Visa Services
01.2015 - 10.2018
Customer Information Delivery Team
Southern Rail Operations & Control Centre
01.2014 - 01.2015
Terminal Services Officer
Network Aviation
10.2013 - 12.2019
John Roan School
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