Joanne Smith
Robina,QLD
Summary
Hardworking employee with customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
18
18
years of professional experience
Work History
Store Support Supervisor
Big W
Broadbeach, QLD
10.2018 - Current
- Assisted in maintaining store organization and cleanliness for optimal customer experience.
- Supported the training of new staff on store policies and customer service standards.
- Addressed customer inquiries and provided assistance to enhance satisfaction.
- Monitored product displays to ensure compliance with company guidelines.
- Implemented safety procedures to maintain a secure shopping environment for customers.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Trained employees on proper cash handling techniques as well as credit card processing procedures.
- Provided supervision and guidance to store associates in a high-volume retail environment.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Oversaw Cash Office procedures during opening and closing shifts.
- Handled self-service register cash fills and balancing procedures.
Service Supervisor
Masters
ROBINA,QLD, QLD
05.2014 - 11.2016
- Supervised daily service operations to ensure customer satisfaction and efficiency.
- Trained staff on company policies and best practices for service delivery.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Managed cash transactions and ensured accurate balancing.
Supervisor/Duty Manager Supervisor
Dan Murphys
Kawana, QLD
10.2007 - 05.2015
- Managed store opening and closing procedures, ensuring operational readiness and security compliance.
- Managed cash transactions efficiently to ensure accurate accounting.
- Processed invoices efficiently to ensure accurate documentation and timely payment.
- Trained staff to enhance performance and ensure service excellence.
Education
High School -
Marrickville Girls High
12-1977
Skills
- Customer service
- Cash handling
- Point of sale systems
- Staff training
- Inventory management
- Team leadership
- Safety procedures
- Supervisory skills
Timeline
Store Support Supervisor
Big W
10.2018 - Current
Service Supervisor
Masters
05.2014 - 11.2016
Supervisor/Duty Manager Supervisor
Dan Murphys
10.2007 - 05.2015
High School -
Marrickville Girls High