Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Smith

Robina,QLD

Summary

Hardworking employee with customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

18
18
years of professional experience

Work History

Store Support Supervisor

Big W
Broadbeach, QLD
10.2018 - Current
  • Assisted in maintaining store organization and cleanliness for optimal customer experience.
  • Supported the training of new staff on store policies and customer service standards.
  • Addressed customer inquiries and provided assistance to enhance satisfaction.
  • Monitored product displays to ensure compliance with company guidelines.
  • Implemented safety procedures to maintain a secure shopping environment for customers.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Trained employees on proper cash handling techniques as well as credit card processing procedures.
  • Provided supervision and guidance to store associates in a high-volume retail environment.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Oversaw Cash Office procedures during opening and closing shifts.
  • Handled self-service register cash fills and balancing procedures.

Service Supervisor

Masters
ROBINA,QLD, QLD
05.2014 - 11.2016
  • Supervised daily service operations to ensure customer satisfaction and efficiency.
  • Trained staff on company policies and best practices for service delivery.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Managed cash transactions and ensured accurate balancing.

Supervisor/Duty Manager Supervisor

Dan Murphys
Kawana, QLD
10.2007 - 05.2015
  • Managed store opening and closing procedures, ensuring operational readiness and security compliance.
  • Managed cash transactions efficiently to ensure accurate accounting.
  • Processed invoices efficiently to ensure accurate documentation and timely payment.
  • Trained staff to enhance performance and ensure service excellence.

Education

High School -

Marrickville Girls High
12-1977

Skills

  • Customer service
  • Cash handling
  • Point of sale systems
  • Staff training
  • Inventory management
  • Team leadership
  • Safety procedures
  • Supervisory skills

Timeline

Store Support Supervisor

Big W
10.2018 - Current

Service Supervisor

Masters
05.2014 - 11.2016

Supervisor/Duty Manager Supervisor

Dan Murphys
10.2007 - 05.2015

High School -

Marrickville Girls High
Joanne Smith