Hardworking employee with customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
18
18
years of professional experience
Work History
Store Support Supervisor
Big W
Broadbeach, QLD
10.2018 - Current
Assisted in maintaining store organization and cleanliness for optimal customer experience.
Supported the training of new staff on store policies and customer service standards.
Addressed customer inquiries and provided assistance to enhance satisfaction.
Monitored product displays to ensure compliance with company guidelines.
Implemented safety procedures to maintain a secure shopping environment for customers.
Utilized point-of-sale systems to process transactions accurately and efficiently.
Trained employees on proper cash handling techniques as well as credit card processing procedures.
Provided supervision and guidance to store associates in a high-volume retail environment.
Counted and balanced registers.
Directed and supervised staff performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used Point of Sale register system to complete transactions.
Oversaw Cash Office procedures during opening and closing shifts.
Handled self-service register cash fills and balancing procedures.
Service Supervisor
Masters
ROBINA,QLD, QLD
05.2014 - 11.2016
Supervised daily service operations to ensure customer satisfaction and efficiency.
Trained staff on company policies and best practices for service delivery.
Supervised team of employees and delegated duties and responsibilities to each member.
Managed cash transactions and ensured accurate balancing.
Supervisor/Duty Manager Supervisor
Dan Murphys
Kawana, QLD
10.2007 - 05.2015
Managed store opening and closing procedures, ensuring operational readiness and security compliance.
Managed cash transactions efficiently to ensure accurate accounting.
Processed invoices efficiently to ensure accurate documentation and timely payment.
Trained staff to enhance performance and ensure service excellence.