Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
Generic

JOANNE STEVENS

Townsville

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Internal Sales Representative

TLE Electrical
07.2022 - Current

Resolved inquiries efficiently to maintain high service standards.

Managed warehouse inventory orders and ensured efficient stock rotation.

Handled customer orders via phone communication.

  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.

Hospital Assistant Grade 2

HealthShare NSW
06.2012 - 06.2022
  • Maintained adherence to food safety regulations in hospital environment.
  • Maintained cleanliness standards consistently.
  • Ensured hygiene standards in patient rooms, clinical zones, and staff accommodations.
  • Contributed to overall patient satisfaction by addressing concerns and providing compassionate support throughout their hospital stay.
  • Participated in ongoing training sessions to stay current on best practices in healthcare support roles.
  • Supported proper nutrition for patients by preparing meals according to dietary restrictions and serving them in a timely manner.
  • Maintained a clean and safe environment for patients through regular cleaning of rooms and equipment.

Delicatessen Assistant

Luke's Iga
05.2008 - 05.2011
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Collaborated with team members to maintain smooth deli operations during peak hours.
  • Assisted in inventory management, regularly restocking deli items for optimal freshness.
  • Contributed ideas during team meetings that led to improved processes or innovative approaches within the deli section of the store.

Education

Certificate III - Health support services

Intercept Group Pty Ltd
Moruya, NSW
01.2015

Certificate III - Business Administration

TAFE NSW
Lake Illawarra, NSW
2007

Responsible Conduct of Gaming -

TAFE NSW
01.2002

Responsible Service of Alcohol -

TAFE NSW
01.1999

Skills

  • Keen attention for detail
  • Strong customer service skills
  • Ability to work autonomously
  • High level of organisational skills
  • Excellent communication skills
  • Team player

Education Certifications

  • Certificate III Health Support Services, Intercept Group Pty Ltd, 20
  • Certificate III Business administration TAFE, ILLAWARRA,NSW
  • Responsible Conduct of Gaming, TAFE NSW, 2002
  • Responsible Service of Alcohol, TAFE NSW, 1999

Timeline

Internal Sales Representative

TLE Electrical
07.2022 - Current

Hospital Assistant Grade 2

HealthShare NSW
06.2012 - 06.2022

Delicatessen Assistant

Luke's Iga
05.2008 - 05.2011

Responsible Conduct of Gaming -

TAFE NSW

Responsible Service of Alcohol -

TAFE NSW

Certificate III - Health support services

Intercept Group Pty Ltd

Certificate III - Business Administration

TAFE NSW
JOANNE STEVENS