Summary
Overview
Work History
Education
Skills
References
Timeline
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Davina Richards

Meadow Springs,WA

Summary

Proven security and administrative professional with a history of enhancing data protection and security policy compliance at MEOSPO-UWW West. Skilled in risk management and fostering teamwork, I significantly reduced security breaches through strategic policy development. Possessing exceptional communication abilities, I excel in fast-paced environments, prioritizing tasks efficiently.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Assistant Security Advisor

MEOSPO-UWW West
11.2020 - Current
  • Evaluated emerging technologies for potential adoption in future security initiatives, staying ahead of industry trends.
  • Managed physical security projects from planning to execution, ensuring seamless integration into existing infrastructure.
  • Conducted regular audits of security systems, identifying vulnerabilities and implementing appropriate countermeasures.
  • Trained staff on security awareness, fostering a proactive approach to safety and reducing potential risks.
  • Reduced incidents of security breaches by establishing robust education initiatives and access controls.
  • Conducted regular reviews of employee access rights, ensuring compliance with established policies while maintaining operational efficiency.
  • Developed policies and procedures for safeguarding sensitive data, limiting unauthorized access and protecting confidential information.
  • Revised and updated security protocols as required to remain compliant with regulatory requirements.
  • Enhanced security measures by conducting thorough risk assessments and implementing tailored security protocols.
  • Facilitated cross-functional collaboration between IT teams and physical security personnel, promoting a unified approach to asset protection.
  • Oversaw credentialing activities for all employees, contractors and consultants.
  • Encrypted data and erected firewalls to protect confidential information.
  • Collaborated with and provided feedback to stakeholders with streamlining induction and cessation policies and processes.
  • Enforced ITAR regulations and policy as required and IEC policies on MOU and FMS weapons articles with the US.
  • Preparing briefs and debriefs for overseas travel both personal and official, including the use of Defence ICT overseas and the policies regarding it.
  • Personnel security clearance vetting via AGSVA and the myClearance portal including providing training to staff.
  • Prepared briefings on security threat awareness changes and education and training to personnel on being a target due to the nature of the work they do.
  • Providing security policy advice to senior management as required.

Medical Receptionist

Port Kennedy Physiotherapy Centre
03.2020 - 11.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Front Office Manager

West Australian Alcohol And Drug Program Coordinator-WAADPC
07.2013 - 03.2017
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Arranged corporate and office conferences for company employees and guests.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Compared vendor prices to ensure optimal savings.
  • Liaised with patients and addressed inquiries, appointment requests and questions.
  • Improved office operations by automating client correspondence, record tracking and data communications. 
  • Developed standard operating procedures for all administrative employees.
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Streamlined office operations by computerizing activities, managing customer communications, tracking records and documents.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Created reports and presentations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures. 
  • Delivered annual Alcohol and Other Drug information training via power point presentation and question and answer sessions to Fleet Base West personnel.
  • Provided one on one Alcohol and Other Drug information sessions to those who could not attend annual training.
  • Worked closely and cooperatively with Psychology and Medical to ensure client information was correct and up to date.
  • Ensured client discretion and respect was always a priority whilst ensuring a sensitive approach.

Communications Technician

Royal Australian Navy
05.2005 - 05.2013
  • Operate the Navy's telecommunications systems using equipment which spans the communications spectrum.
  • Perform visual communications and operates and administers a number of Local and Wide area information technology networks used in the fleet.
  • High level of responsibility and maturity in dealing with highly technical equipment and information.
  • Precision, dependability and discretion are essential qualities for a CIS Operator due to the exposure to both classified and personnel information.
  • CIS-C Operators are responsible for the successful operation of complex communications and information systems.
  • CIS-C is able to establish and maintain communications systems connectivity, operate strategic and tactical (Satellite/Radio Telegraphy/Voice/Visual/Internet Protocol) communications and process the information transmitted and received via these bearers.
  • Establish and maintain information systems and network connectivity as operationally required.
  • Administer and provide service support for maritime C4 network domains.
  • Operate and coordinate telecommunications systems including automated networks, data links and circuits in the communication spectrum.
  • Apply diagnostic, corrective and recovery techniques to telecommunications and information systems.
  • Administer Local Area Networks, network troubleshooting, assigning user profiles, configuring network protocols, configuring networks, and performing system/file back-up and restorals.
  • Communicate inter-ship by ship/shore radio teletype, ship/shore satellite, voice and radio teletype, video conferencing, chat, facsimile, email, tactical and administrative voice radio, flashing light (Morse code) and flag signalling.
  • Work with highly classified information and material.
  • Advise Command on tactical signalling and ship manoeuvring, and encode/decode and disseminate tactical and manoeuvring signals.
  • Perform preventive and corrective maintenance on communications compartments and specific equipment such as signal projectors, lights, flags, portable radios and selected information technology equipment.
  • Worked as the Assistant Cryptographic Custodian Officer for 6 months to fill a staffing gap.
  • Flown to Geraldton to help fix and fault find encrypted IP communications circuits in conjunction with US Government personnel.

Education

Certificate IV Alcohol And Other Drugs

Chisholm Institute
Cranbourne, VIC

Bachelor of Science - Neuroscience

Swinburne University of Technology
Melbourne, VIC

High School Diploma - undefined

Kolbe Catholic College
Rockingham, WA
2000

Skills

  • Physical Security
  • Access Control
  • Data protection
  • Compliance Monitoring
  • Policy updates
  • Policy Development
  • Risk Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Excellent Communication
  • Task Prioritization
  • Interpersonal Skills

References

Lieutenant Kylie Meiklejohn

Training Systems Officer

HMAS Cerberus VIC 3920

Email: kylie.meiklejohn@defence.gov.au

Phone: 0402120392


Chief Petty Officer Andrew Beasley

Chief Information Systems Manager

HMAS Stirling WA 6168

Email: andrew.beasley@defence.gov.au

Phone: 0439980439

Timeline

Assistant Security Advisor

MEOSPO-UWW West
11.2020 - Current

Medical Receptionist

Port Kennedy Physiotherapy Centre
03.2020 - 11.2020

Front Office Manager

West Australian Alcohol And Drug Program Coordinator-WAADPC
07.2013 - 03.2017

Communications Technician

Royal Australian Navy
05.2005 - 05.2013

Certificate IV Alcohol And Other Drugs

Chisholm Institute

Bachelor of Science - Neuroscience

Swinburne University of Technology

High School Diploma - undefined

Kolbe Catholic College

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Davina Richards