Joanne Strickland
Summary
Dynamic professional with a proven track record in business management and bookkeeping, notably at Ezicleen Surface Protection. Excelled in customer relations and attention to detail, driving significant improvements in operational efficiency and customer satisfaction. Leveraged expertise in business administration to enhance profitability and streamline processes, demonstrating a determined approach to achieving and surpassing business objectives.
An organised and dependable candidate with previous success at managing multiple priorities, always hardworking, passionate and very eager to secure an entry-level Disability Support Worker position and contribute to an already successful team.
Overview
35
35
years of professional experience
Work History
Business Owner
Ezicleen Surface Protection
02.2012 - 02.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Bookkeeper
Mr Caulk Pty Ltd
09.2005 - 06.2012
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Identified accounting errors when cross-referencing documents and database information.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using MYOB.
Office Administration Manager
Sino Investment Services Pty Ltd
02.1994 - 12.2005
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problem solving.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Business Banking Officer
NatWest Bank
12.1988 - 01.1994
- Assisted clients with various banking needs including account openings and loan applications.
- Worked in six different departments which included, accounts, motor car leasing/ hire purchase, share portfolio reporting, Margin Lending Loans and security/legal department ensuring all documentation was in order prior to settlement and during the loan term.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Facilitated smooth loan closings by working closely with title companies, attorneys, and other stakeholders to ensure all required documentation was in order and deadlines were met.
- Checked loan documents for accuracy prior to closing.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Ensured compliance with all regulatory guidelines governing mortgage lending practices, mitigating potential legal risks for the institution.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Education
Yr 12 in 1988
Murrumbeena Secondary School
Murrumbeena, VICSkills
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritisation
- Business Management
- Business Administration
- Bookkeeping
Additional Information
As a 53year old woman with a vast experience in the work place I have decided that I want to try something completely different and after being a full time carer for my late Grandmother for almost 3years and having a father with Huntington's disease I believe I would thrive in this area and offer exceptional caring skills for those in need.
Timeline
Business Owner
Ezicleen Surface Protection
02.2012 - 02.2024
Bookkeeper
Mr Caulk Pty Ltd
09.2005 - 06.2012
Office Administration Manager
Sino Investment Services Pty Ltd
02.1994 - 12.2005
Business Banking Officer
NatWest Bank
12.1988 - 01.1994
Yr 12 in 1988
Murrumbeena Secondary School
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