Joanne Suanders

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted customers with prompt and polite support in-person and via telephone.
• Increased sales and customer satisfaction through personalized servicing.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.

• Customer Service including but not limited to checking tickets, directing patrons to their seats, providing general information in relation to the venue.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Watching for security breaches and taming the occasional over-zealous fan is just part of the job!
• Implemented event protocols to maintain safety and security of all attendees.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Welcomed guests to events, checked invitations, and oversaw proper seating.

• Completed daily tasks accurately and on-time to support shop needs.
• Based in menswear but versatility is key - ladies wear, jewellery, shoes, cosmetics, homewares, manchester, giftware, books. receptions - you name it I do it!
• Greeted customers entering store and offered assistance with requirements.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Main roles includes introduction of Loyalty cards, insurance options and payment plans to assist customers in purchasers. This lead to increased sales and loyal customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Main roles was assistant manager and purchaser.
• Reported directly into the owner.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed strategy to increase sales and drive profits.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales associate in prestige cookware.

This position is the best of both worlds for me, the challenge of selling expensive items with busy customer traffic of a department store.

There is always someone to assist and plenty to do!

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Retail sales role.
• Introduction of ts Customer loyalty programme
• Managerial tasks including book keeping and banking.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Used POS system to process sales, returns, online orders, and gift card activations.