Joanne Swinton

• Managed a team of administrative staff providing guidance, support and training in all aspects of the business
• Specialised in high level customer service.
• Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
• Collaborated with Executive Management team to achieve consistent work flow processes.
• Worked on audits of internal processes to identify areas for improvement and implement corrective measures where necessary.
• Facilitated staff communication by organising regular meetings, nurturing collaboration and cohesive decision-making across the business.
• Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
• Ensured compliance with relevant laws regulations by developing policies and procedures governing administrative operations within the company.
• Co-ordinated and oversaw corporate events designed to connect and support students during their studies.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Verified customer information for orderly, up-to-date online systems.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Streamlined and improved administrative operations by identifying automation opportunities.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Organised and updated databases, records and other information resources.
• Cultivated strong relationships with employers and partners to support student graduation outcomes.
• Created reports, presentations and other materials for executive staff.
• Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Analysed and solved multi-faceted problems
• Stayed calm and collected at all times!

Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.

• Analysed market trends to identify opportunities for expansion and diversification in the industry.
• Developed and managed relationships with vendors and suppliers.
• Team hiring, training, and performance.
• Delivered high level products and services and maintained excellent customer support.
• Boosted sales through effective merchandising strategies and attractive store displays.
• Entered income and expense details into business databases to track purchases and address variances.
• Increased customer satisfaction by providing personalised service and addressing clients' needs.
• Managed finances, budgeting, and forecasting to optimise business growth and profitability.
• Mentored staff members, fostering professional development and enhancing overall team performance.
• Studied market to determine optimal pricing of goods and maximise emerging opportunities.
• Launched successful promotional events, which increased foot traffic and generated greater brand awareness.
• Streamlined business operations for improved efficiency with the implementation of new management techniques.
• Prepared annual budgets
• Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
• Implemented inventory management
• Interviewed and hired ideal candidates to assist with logistics and tasks of business.
• Promoted business via social media to generate leads and raise profile of business
• Managed cash flow and developed techniques to improve business.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Advertised products and services online, social media and through traditional campaigns
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.
• Provided elite customer service by resolving escalated problems and calmly responding to any enquiries or complaints
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Collaborated to define system requirements for new technology initiatives, translating needs into actionable project plans.
• Coordinated with external consultants during system migrations and expansions, ensuring seamless integration with existing infrastructure and minimal disruption to the daily running of the business.
• Managed systems infrastructure to maintain smooth operations.
• Kept computer systems operating at optimal performance levels.
• Responded to incidents quickly, troubleshot problems and corrected faults.
• Performed regular backups of critical data to safeguard against unexpected loss or corruption, ensuring minimal impact on business operations if a recovery was needed.
• Reduced operational expenses by consolidating redundant systems and streamlining resource allocation across departments.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Implemented and actioned moving financial accounting from manual to computerised.
• Prepared and presented documentation required for financial tax audit.
• Facilitated staff issue resolutions.
• Organised publicity for events.

• Supported artist goals.
• Assisted clients with establishing release timelines and flow of related marketing assets.
• Oversaw budget and worked with artist to co-ordinate tour success and profitability.
• Stayed abreast of industry trends via industry news and events to keep artists at forefront of ever-changing landscape.
• Mentored emerging talents through career development guidance and tailored growth plans.
• Coordinated career opportunities without compromising artistic integrity or vision.
• Collaborated with public relations teams, secured press coverage that boosted artist visibility.
• Organised promotional events to showcase talent and generate buzz around upcoming releases.
• Expanded artist networks by fostering relationships with key industry professionals and influencers.
• Implemented cost-effective production solutions without compromising artistic vision or quality.
• Streamlined communication between artists, agents, and producers for more efficient collaboration.
• Monitored industry trends to anticipate shifts in audience preferences and adjust strategies accordingly.
• Evaluated performance data from concerts and album sales to optimise future marketing strategies based on consumer behaviour patterns.
• Assisted artists in developing their unique voice, enhancing their ability to connect with audiences on a deeper level.
• Provided hands-on assistance during recording sessions.
• Facilitated the resolution of disputes between team members to maintain a harmonious work environment conducive to creativity.
• Increased artists' exposure through marketing campaigns.
• Managed tour logistics to ensure smooth operations, minimising cancellations and delays.
• Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
• Fostered relationships with industry professionals for future connections.
• Maintained relationships with high-profile clients in entertainment industry through consistent communication.
• Facilitated communication between agents, talent and clients by using interpersonal skills.
• Managed and filed contracts, invoices and other documents associated with talent.
• Promoted friendly collaboration between talent and production teams for efficient project completion.
• Confirmed smooth operations between clients and talent by acting as liaison.
• Advocated for clients in negotiations with agents and talent, promoting client careers.
• Assisted in the planning of large-scale events, including conferences and festivals, contributing to their overall success.
• Coordinated transportation logistics for groups traveling via various modes such as air and private vehicle hire.
• Maintained accurate records of bookings, payments, and other essential information using advanced software tools.
• Ensured smooth transitions between different tour segments by synchronising timings across activities.
• Streamlined booking processes for increased efficiency in tour coordination.
• Managed tour finances and budgets.
• Trained new team members on company procedures and best practices for successful tour coordination.
• Co-ordinated and provided personalised travel itineraries, addressing specific needs.
• Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
• Monitored industry trends and developments, staying informed to make well-informed recommendations for tour offerings.
• Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Co-ordinated, booked and personally tour managed artists for international tour destinations including China and Japan.