JoAnne Thompson
Cambooya,QLD
Summary
Dynamic Administrative Assistant with a proven track record at St Vincent's University Hospital, excelling in records management and customer service. Enhanced workflow efficiency through innovative office procedures and meticulous data entry, contributing to improved patient care and team productivity. A dedicated team player with strong organizational skills and a commitment to confidentiality.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
St Vincent's University Hospital
03.2022 - 06.2023
- Coordinated scheduling for patient appointments, ensuring efficient use of resources and timely service delivery.
- Managed correspondence, including handling confidential patient information and responding to inquiries efficiently.
- Supported administrative team by organizing files and maintaining accurate records in compliance with hospital protocols.
- Assisted in preparing reports and presentations for departmental meetings, enhancing communication within teams.
- Implemented office procedures that improved workflow efficiency and reduced processing time for administrative tasks.
- Maintained inventory of office supplies, optimizing stock levels to prevent shortages and ensure operational continuity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Medical Records
ICON Southport
08.2014 - 02.2016
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained accurate medical records, ensuring proper documentation of treatments and progress.
- Verified accuracy of patient information in medical records.
- Identified new methods to optimize medical records management.
- Reduced errors in medical records by conducting thorough and accurate audits regularly.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Maintained accurate medical records, contributing to improved continuity of care between providers.
- Retrieved and entered data into medical records system.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Safeguarded client privacy and maintained confidentiality while managing sensitive personal information and medical records.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Improved accuracy of medical records, diligently updating patient information and visit notes.
- Streamlined documentation processes for improved accuracy and timeliness of medical records.
Administrative Assistant
Tweed Hospital, Tweed Heads
10.2009 - 06.2012
- Collaborated with healthcare professionals to streamline processes for patient admissions and discharges effectively.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Education
Year 12 -
Maroubra High School
Maroubra, NSW1979
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Database entry
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
Timeline
Administrative Assistant
St Vincent's University Hospital
03.2022 - 06.2023
Medical Records
ICON Southport
08.2014 - 02.2016
Administrative Assistant
Tweed Hospital, Tweed Heads
10.2009 - 06.2012
Year 12 -
Maroubra High School
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