Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Joanne Thoms

Tallegalla ,QLD

Summary

Motivated professional with extensive experience and proven success in industry. Demonstrated ability to balance team performance, customer service targets, and business objectives. Committed to enhancing productivity and streamlining procedures through effective collaboration. Strong leadership skills complemented by excellent planning and organizational capabilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fruit and Veg Manager

Woolworths
Yeerongpilly, QLD
08.2023 - Current
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with regulatory requirements and industry standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Directed recruitment, hiring, and training of new staff members.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented strategic plans to achieve company objectives.
  • Led a team of 14 employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed risk by developing and implementing effective risk management strategies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Safety Team Leader

Woolworths
Yeerongpilly, QLD
08.2023 - Current
  • Monitored worksites for unsafe conditions or activities and took appropriate corrective action when needed.
  • Coordinated the implementation of ergonomic improvements in the workplace environment.
  • Conducted orientation sessions for new employees on relevant health and safety topics.
  • Provided advice on hazard identification, risk assessment, control measures.
  • Trained employees on safe work practices, emergency procedures, and accident prevention techniques.
  • Maintained records of all safety incidents, training programs, inspections.
  • Collaborated with management teams to develop new strategies for improving safety performance.
  • Evaluated employee performance related to safety policies and procedures.
  • Investigated accidents and incidents and implemented changes to prevent recurrence.
  • Provided ongoing coaching and mentoring to team members regarding safety protocols.
  • Created reports summarizing safety trends and metrics for upper management review.
  • Identified hazardous materials and provided guidance on proper storage, handling, and disposal methods.
  • Ensured that all personnel are aware of their responsibilities regarding health and safety.
  • Facilitated incident review meetings with supervisors to discuss root causes of incidents and accidents.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
  • Investigated accidents to identify causes and prevent future incidences.
  • Analyzed data to identify trends in injuries, illnesses or accidents.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Maintained and updated emergency response plans or procedures.
  • Analyzed incident data to identify trends in injuries, illnesses and accidents.

First Aid Attendant

Woolworths
Yeerongpilly, QLD
01.2010 - Current
  • Provided emotional support to those affected by illness or injury while maintaining professional boundaries.
  • Provided emergency first aid to injured patients.
  • Inspected equipment regularly to ensure proper functioning prior to use.
  • Maintained a safe work environment by monitoring staff compliance with safety regulations.
  • Transported injured employees to medical facilities when necessary.
  • Conducted regular safety inspections of the premises for hazardous conditions or materials.
  • Assisted in setting up and restocking the first aid room with necessary supplies.
  • Recorded details of incidents and treatments in patient files, ensuring accuracy and confidentiality.
  • Reviewed incident reports for completeness and accuracy prior to submission for review.
  • Informed supervisors about any health or safety concerns related to workplace accidents or injuries.
  • Assessed situations accurately and provided appropriate treatment within scope of practice.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Responded to alarms and disturbances to maintain safety.
  • Drafted reports summarizing information obtained during investigations.
  • Defused hostile situations involving threats to concerned individuals, self, or others.

Deli Manager

Woolworths
Collingwood Park, QLD
03.2017 - 07.2023
  • Organized special events such as tastings or cooking demonstrations at the store level.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Implemented cost-saving measures such as portion control, waste management.
  • Created promotional displays to attract customers to the deli section.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Collaborated with other departments within the store to ensure smooth operations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Supervised deli staff to ensure efficient customer service.
  • Maintained accurate records of inventory and product ordering cycles.
  • Analyzed data from customer surveys to identify areas for improvement in service or product selection.
  • Resolved customer complaints in a professional manner.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Monitored daily sales reports to maximize profitability.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Enforced company policies and procedures while maintaining a positive work environment.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed regular inventories of food and material stocks.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Explained goals and expectations required of trainees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Prepared workstations with ingredients and tools to increase efficiency.

Education

High School Diploma -

Meriden Ladies College
Sydney, NSW
12-1989

Skills

  • Inventory management and compliance
  • Team leadership and coaching
  • Customer service excellence
  • Safety training and procedures
  • Conflict resolution strategies
  • Performance evaluation and management
  • Staff recruitment and onboarding
  • Sales techniques and strategies
  • Coaching and mentoring skills
  • Training and development programs
  • Expectation setting and goal alignment
  • Time management skills
  • Expense tracking and reporting
  • Product management expertise
  • Work prioritization techniques
  • Task delegation skills
  • Emergency response planning
  • Shift scheduling efficiency
  • Staff management practices
  • Business planning acumen
  • Recruiting and interviewing techniques
  • Decision-making processes
  • Relationship building strategies
  • Employee development initiatives

Affiliations

I love animals and during my time off I spend a lot of it looking after my horses. We used to breed race horses but no longer do so. I also love going to the races and watching the footy as well as bush walking or just spending some relaxing time at home with family.

Certification

I currently hold a cert 3 in retail and a cert 4 in Equine Vet Nursing.

References

References available upon request.

Timeline

Fruit and Veg Manager

Woolworths
08.2023 - Current

Store Safety Team Leader

Woolworths
08.2023 - Current

Deli Manager

Woolworths
03.2017 - 07.2023

First Aid Attendant

Woolworths
01.2010 - Current

High School Diploma -

Meriden Ladies College

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Joanne Thoms