Joanne Tippett
Macarthur,VIC
Summary
Proven administrative professional with a track record of streamlining operations at Apiam Animal Health. Excelled in organization and customer relations, enhancing client satisfaction and improving invoice processing efficiency by 30%. Skilled in conflict resolution and data entry, adept at maintaining confidentiality and managing multiple priorities with a positive demeanor.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Admin/Receptionist, Accounts Receivable
Apiam Animal Health
11.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Collected Debtor payments, processed transactions and updated relevant records.
Administrative Assistant
Southern Grampians Shire Council
08.2013 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Admin/Payroll Assistant
Wimmera Grain Company
04.2011 - 07.2013
- Supported payroll team by preparing and organizing necessary paperwork.
- Verified timecards and worked with managers to resolve discrepancies.
- Responded to employee inquiries regarding payroll and deductions.
- Processed payroll information for employees on a regular basis.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
Education
Associate Diploma of Screenprinting Arts & Design - Screen Printing
Gordon Institute of TAFE
Geelong, VICSkills
- Organization skills / Attention to detail
- Payment processing /Billing and Invoicing
- Computer proficiency
- Conflict resolution
- Time management
- Telephone skills / Phone Etiquette
- Data entry
- Multitasking and prioritization
- Customer/Client relations
- Appointment scheduling
- Office administration
- Mail handling
- Document management
- Multi-line telephone systems
- Positive and professional
- Calm demeanor
Timeline
Admin/Receptionist, Accounts Receivable
Apiam Animal Health
11.2014 - Current
Administrative Assistant
Southern Grampians Shire Council
08.2013 - 11.2014
Admin/Payroll Assistant
Wimmera Grain Company
04.2011 - 07.2013
Associate Diploma of Screenprinting Arts & Design - Screen Printing
Gordon Institute of TAFE
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