Joanne Troy

Administration Allstar

Oxenford,Queensland

Summary

An experienced and enthusiastic Administrator, with over 10 years' experience in various administrative roles with a strong desire to contribute to team success and growth of a business. Hard work, attention to detail and excellent organisational skills are conducive to achieving this goal. Excellent communication skills and a valuable team player in any situation. Proactive approach to daily tasks and eager to learn, grow and excel in a productive environment.

Overview

years of professional experience

Work History

Warehouse Administrator

Gym And Fitness

Molendinar , QLD

2019.10 - Current

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Created and enforced detailed organisation processes to ensure day to day operations were more efficient.
Provided updates on critical shipments to corporate departments and customers.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Assisted in onboarding, training and supervision of new Team Members.
Developed and maintained courteous and effective working relationships.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Developed team communications and information for meetings.
Maintained energy and enthusiasm in fast-paced environment.
Nominated as Culture Captain for team, which involves planning team events, organising all birthday celebrations and introducing new ways to uphold company culture and core values.
Completed all daily administration tasks to high standard.
Often called upon to assist General Manager and Director for Administrative tasks and PA duties.

Administration Supervisor

Gourmet Meals

Arundel , Queensland

2009.06 - 2018.06

Promoted to Supervisor after 3 years.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Creating/ designing advertising material- Flyers, promotional material and online adverts.
Social Media Management - Managed all Social media platforms including Facebook, YouTube, Twitter, Instagram and Pinterest.
Banking, cash handling, and cash reconciliation –Required to complete banking duties daily and balance accounts.
Manual EFTPOS processing- Manually process credit card orders daily, and apply cash and direct debits to accounts.
Answering phones- Always maintaining courteous and professional phone manner when dealing with customers and fellow employees.
Taking customer orders and answering customer queries- Process customer orders daily and always answer customer questions.
Creating customer card files –Trusted to enter customer’s personal details and update existing accounts with new information.
Customer service /sales- Take pride in upholding the highest standard of customer service.
Troubleshooting customer problems- Dealt with customer complaints and always try to help resolve any issues as quickly as possible and always strive to improve customer service to ensure a high level of customer satisfaction.
General office duties- Always maintained to a high standard.
Proficient use of Microsoft Suite.
Staff rostering- Keeping bases covered whilst analyzing business flow.

Sales Assistant

Best & Less Southport

Southport , Queensland

2009.01 - 2009.06

Responsible for merchandising of Lingerie and Babywear departments.
Store promotional merchandising.
High levels of customer service- Willingly approached customers within 2 meters to offer assistance, while operating on registers, actively encouraged add on sales.
General stock tidying- Included completing end and start of day tidies and general maintenance of store.
Stock take- Performed annual stock take duties.
Cash handling- Handled large amounts of money while operating registers daily.
Computer/ register Inc.
EFTPOS
Lay-buy and back of store.
Receiving and processing new stock.
Setting up store according to current promotions/ seasons.

Education

Certificate 3 - Business Administration

Gold Coast TAFE

Southport

Skills

Computer/Microsoft Officeundefined

Additional Information

Referees:

Steven Goltman, General Manager - Gym And Fitness

0431 307 600

Tayla Shorter, Dispatch Administrator - Gym And Fitness

0432 432 043

Timeline