Joanne Troy
Administration Allstar
Oxenford,Queensland
Summary
An experienced and enthusiastic Administrator, with over 10 years' experience in various administrative roles with a strong desire to contribute to team success and growth of a business. Hard work, attention to detail and excellent organisational skills are conducive to achieving this goal. Excellent communication skills and a valuable team player in any situation. Proactive approach to daily tasks and eager to learn, grow and excel in a productive environment.
Overview
11
11
years of professional experience
Work History
Warehouse Administrator
Gym And Fitness
Molendinar, QLD
10.2019 - Current
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Created and enforced detailed organisation processes to ensure day to day operations were more efficient.
- Provided updates on critical shipments to corporate departments and customers.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Assisted in onboarding, training and supervision of new Team Members.
- Developed and maintained courteous and effective working relationships.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Nominated as Culture Captain for team, which involves planning team events, organising all birthday celebrations and introducing new ways to uphold company culture and core values.
- Completed all daily administration tasks to high standard.
- Often called upon to assist General Manager and Director for Administrative tasks and PA duties.
Administration Supervisor
Gourmet Meals
Arundel, Queensland
06.2009 - 06.2018
- Promoted to Supervisor after 3 years.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Creating/ designing advertising material- Flyers, promotional material and online adverts.
- Social Media Management - Managed all Social media platforms including Facebook, YouTube, Twitter, Instagram and Pinterest.
- Banking, cash handling, and cash reconciliation –Required to complete banking duties daily and balance accounts.
- Manual EFTPOS processing- Manually process credit card orders daily, and apply cash and direct debits to accounts.
- Answering phones- Always maintaining courteous and professional phone manner when dealing with customers and fellow employees.
- Taking customer orders and answering customer queries- Process customer orders daily and always answer customer questions.
- Creating customer card files –Trusted to enter customer’s personal details and update existing accounts with new information.
- Customer service /sales- Take pride in upholding the highest standard of customer service.
- Troubleshooting customer problems- Dealt with customer complaints and always try to help resolve any issues as quickly as possible and always strive to improve customer service to ensure a high level of customer satisfaction.
- General office duties- Always maintained to a high standard.
- Proficient use of Microsoft Suite.
- Staff rostering- Keeping bases covered whilst analyzing business flow.
Sales Assistant
Best & Less Southport
Southport, Queensland
01.2009 - 06.2009
- Responsible for merchandising of Lingerie and Babywear departments.
- Store promotional merchandising.
- High levels of customer service- Willingly approached customers within 2 meters to offer assistance, while operating on registers, actively encouraged add on sales.
- General stock tidying- Included completing end and start of day tidies and general maintenance of store.
- Stock take- Performed annual stock take duties.
- Cash handling- Handled large amounts of money while operating registers daily.
- Computer/ register Inc.
- EFTPOS
- Lay-buy and back of store.
- Receiving and processing new stock.
- Setting up store according to current promotions/ seasons.
Education
Certificate 3 - Business Administration
Gold Coast TAFE
SouthportSkills
Computer/Microsoft OfficeExcellent Time managementTeam player
Thrives in fast paced environment
Honest, hard working, reliable
AdvertisingCustomer satisfactionData entryGeneral office dutiesManagingMerchandisingRapportTime managementTroubleshootingShipping and receiving
Order picking and processing
Additional Information
Referees:
- Steven Goltman, General Manager - Gym And Fitness
0431 307 600
- Tayla Shorter, Dispatch Administrator - Gym And Fitness
0432 432 043
Timeline
Warehouse Administrator
Gym And Fitness
10.2019 - Current
Administration Supervisor
Gourmet Meals
06.2009 - 06.2018
Sales Assistant
Best & Less Southport
01.2009 - 06.2009
Certificate 3 - Business Administration
Gold Coast TAFE