Joanne Varcoe
Noarlunga,Australia
Summary
Dynamic customer service professional with extensive experience in fostering client satisfaction and loyalty. Proven track record in maintaining a safe, organized work environment while exceeding performance targets. Expertise in building strong relationships and efficiently addressing customer needs through effective communication and a dedicated work ethic. Committed to enhancing the customer experience and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Bar and Gaming attendant
RD Jones
Noarlunga, SA
05.2022 - Current
- Successfully managed cash register operations, including opening and closing procedures, and proper record-keeping
- Utilized problem-solving skills to quickly and effectively resolve customer complaints
- Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for customers
Hospitality attendant
Journey Beyond
03.2024 - 11.2024
- Enhance guest satisfaction by providing exceptional customer service and promptly addressing needs
- Support team members during peak periods or when short-staffed by taking on additional responsibilities as necessary to support seamless operation
- Develop strong relationships with guests, fostering loyalty towards the Journey Beyond brand through shaping lasting memories
- Coordinate internal communication between departments effectively using radio protocol
- Enhance guest satisfaction by meeting exceptional housekeeping and cabin service standards
- Enhance customer satisfaction by providing attentive service and promptly addressing any concerns
- Adapt to flexible hours employed on a week-on-week off rotation
- Assist guests with dietary requirements by working closely with kitchen staff to provide alternative options that positively reflect requests
- Respond quickly to guest inquiries or complaints, resulting in swift resolution and increased satisfaction
- Ensure adherence to safety protocols onboard the train by following WHS policies and procedures and identifying and reporting potential hazards proactively
Data Analyst
Independent Gaming Analysis
Glenelg, SA
10.2021 - 01.2024
- Improved decision-making processes with accurate data analysis and visualization techniques
- Used statistical methods to analyze data and generate useful business reports
- Developed customized reports, summarizing and presenting data in a visually appealing format
- Experienced in creating and updating office policies and procedures
Aged Care Worker
Bethsalem Care
Happy Valley, SA
05.2017 - 10.2021
- Assisted residents with daily living tasks, promoting independence and maintaining dignity, providing personal care and assistance, but encouraging independent living to support well-being
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility
- Monitored and assisted residents through individual service plans
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues
- Increased resident well-being through a consistent focus on effective communication and empathetic care
Aged Care Worker
Kalyra Communities
McLaren Vale, SA
12.2014 - 06.2017
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing by following WHS policies and procedures
Education
Senior First Aid Certificate -
CBD College
03.2024
Responsible Service Certificate -
Clear To Work
07.2022
Gaming License -
Jackpot Club
04.2022
Certificate III - In Aged Care
Careers Training Centre
10.2006
SACE -
Christies Beach High School
11.1993
Skills
- Teamwork
- Creativity
- Problem-solving
- Leadership
- Attention to detail
- Work ethic
- Time management
- Interpersonal skills
- Communication
- Adaptability
- Multitasking
- Cash handling proficiency
- Proven flexibility to shift rotations
- Demonstrated understanding of WHS procedures
- Manual license
- Administrative Skills
- Food safety knowledge
- Thrive in fast paced environment
Hobbies and Interests
- Walking
- Hiking
- Spending time with family and friends
- Playing tennis
References
- Tracey Peaty, Head Chef, RDJones Group, Peateytracey@gmail.com, 0474 284 250
- Erin Kennedy, Duty Manager, RDJones Group, Erin-77@hotmail.com, 0434 260 311
Timeline
Hospitality attendant
Journey Beyond
03.2024 - 11.2024
Bar and Gaming attendant
RD Jones
05.2022 - Current
Data Analyst
Independent Gaming Analysis
10.2021 - 01.2024
Aged Care Worker
Bethsalem Care
05.2017 - 10.2021
Aged Care Worker
Kalyra Communities
12.2014 - 06.2017
Senior First Aid Certificate -
CBD College
Responsible Service Certificate -
Clear To Work
Gaming License -
Jackpot Club
Certificate III - In Aged Care
Careers Training Centre
SACE -
Christies Beach High School
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