Joanne Varga
Sydney,NSW
Summary
- Quality-driven Senior Case Manager focused on facilitating communication between providers and improving overall service to clients.
- Proactive approach. Empathetic Senior Case Manager with years of experience in managing high volume portfolio, mentors and guidance to lower-level colleagues
- solving client needs effectively, simultaneously engaging personally in case work.
- compassionate professional giving back to community through service of volunteering with Our Big Kitchen and Oz Harvest.
- Implementation of organizational policies and compliance with applicable laws and regulations.
Overview
28
28
years of professional experience
Work History
Senior Case Manager
Resolution Life Insurance
01.1996 - 08.2023
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Oversaw implementation of assisting with other departments assisting with the company guidelines within the Claims department.
- Teams meeting with external partners with overviews of both recommendations and plans for each of our customers claims and best strategies and outcomes
- Managed the team in absence of the second in charge and collaborating with both my team an management to achieve smooth operations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavours to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Coordinated diverse resources to facilitate total care plan.
Education
Medical Terminology
Sydney Eye Hospital
Sydney2001
No Degree - Short Business Course
TAFE NSW
St Leonards, NSW1997
High School Diploma -
Chatswood High School
Chatswood, NSW1991
Skills
- working knowledge of help and support available to people for their individual needs
- work closely with a number of internal and external providers
- create and work with treatment plans to support recovery and improvement with an outcome for their best life
- have a understanding of the customer's individual needs and build good rapport
- Multitasking and organisation with work and prioritise within timeframes
- Create a positive environment within the team, improvements
- ensure both external and internal compliances are met
Hobbies
Love to cook
Beach and BBQ's
Family time
References
Belinda Nicholas
Works for Resolution Life
Position: Policy Specialist Team
Contact: 0410 357 034
Kurt Kors
Works for Resolution Life
Position: Case Manager
Contact: 0410 101 705
Hamish Newman
Works for Zurich Insurance
Position: Claims Manager
Contact: 0430 526 530
Amity McCarthy
Works for Noble Oak Life Insurance
Position: Head of Claims
Contact: 0403 527 497
Timeline
Senior Case Manager
Resolution Life Insurance
01.1996 - 08.2023
Medical Terminology
Sydney Eye Hospital
No Degree - Short Business Course
TAFE NSW
High School Diploma -
Chatswood High School
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