Joanne Varga
Sydney,NSW
Summary
- Quality-driven Senior Case Manager focused on facilitating communication between providers and improving overall service to clients.
- Proactive approach. Empathetic Senior Case Manager with years of experience in managing high volume portfolio, mentors and guidance to lower-level colleagues
- solving client needs effectively, simultaneously engaging personally in case work.
- compassionate professional giving back to community through service of volunteering with Our Big Kitchen and Oz Harvest.
- Implementation of organizational policies and compliance with applicable laws and regulations.
Overview
28
28
years of professional experience
Work History
Senior Case Manager
Resolution Life Insurance
400 George Street, Sydney
01.1996 - 08.2023
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Oversaw implementation of assisting with other departments assisting with the company guidelines within the Claims department.
- Teams meeting with external partners with overviews of both recommendations and plans for each of our customers claims and best strategies and outcomes
- Managed the team in absence of the second in charge and collaborating with both my team an management to achieve smooth operations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavours to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Coordinated diverse resources to facilitate total care plan.
Education
Medical Terminology
Sydney Eye Hospital
Sydney2001
No Degree - Short Business Course
TAFE NSW
St Leonards, NSW1997
High School Diploma -
Chatswood High School
Chatswood, NSW1991
Skills
- working knowledge of help and support available to people for their individual needs
- work closely with a number of internal and external providers
- create and work with treatment plans to support recovery and improvement with an outcome for their best life
- have a understanding of the customer's individual needs and build good rapport
- Multitasking and organisation with work and prioritise within timeframes
- Create a positive environment within the team, improvements
- ensure both external and internal compliances are met
Hobbies
Love to cook
Beach and BBQ's
Family time
References
Belinda Nicholas
Works for Resolution Life
Position: Policy Specialist Team
Contact: 0410 357 034
Kurt Kors
Works for Resolution Life
Position: Case Manager
Contact: 0410 101 705
Hamish Newman
Works for Zurich Insurance
Position: Claims Manager
Contact: 0430 526 530
Amity McCarthy
Works for Noble Oak Life Insurance
Position: Head of Claims
Contact: 0403 527 497
Timeline
Senior Case Manager
Resolution Life Insurance
01.1996 - 08.2023
Medical Terminology
Sydney Eye Hospital
No Degree - Short Business Course
TAFE NSW
High School Diploma -
Chatswood High School