Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joanne Verschelden

Floraville,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Accounts & Payroll Officer

Poppy’s Home & Garden
Gateshead
05.2022 - Current
  • MYOB Payroll weekly processing
  • New employee induction
  • Processing high volumes of invoices
  • Cash clearance, reconciling and data entry, for both Café and Nursery
  • Daily, weekly, and monthly Sales Reporting
  • Accounts payable and receivable
  • Café POS reconciling and reporting
  • Cash handling, receipting / Banking

Administration Officer

Australian Leisure & Hospitality Group, Jewells Tavern
10.2012 - 04.2022
  • My key role is to produce and analyse accurate management information in a timely manner for the Hotel Management Team and finance department
  • In this role I am responsible for:
  • All office and clerical tasks including completing financial reconciliations, processing payroll, updating employee records and answering email and telephone enquiries
  • Assisting the management team with financial matters
  • Meeting reporting deadlines
  • Analysing stock and cash variances
  • Maintaining data integrity (timely, accurate and auditable)
  • Adhering to company policies and procedures
  • Inducting all new employees
  • Return to Work Coordinator (WorkCover) responsibilities
  • Assisting in the training of new administration staff
  • Developing positive relationships and liaison with Hotel Management Team
  • Proficiency in numerous industry related software applications and Windows programs
  • Maintaining confidentiality and security of information
  • Maintaining the administration area in an organised and professional manner
  • Maintaining filing and archiving on a weekly basis

Senior Waitress

Australian Leisure & Hospitality Group, Jewells Tavern
06.2009 - 10.2012
  • Supervising staff and kitchen to ensure customer satisfaction
  • Managing finances and cash handling
  • Ensuring customer service objectives are met
  • Dealing with conflict situations to ensure the best possible outcome is achieved
  • Prioritising tasks to keep up with competing demands
  • Solve problems quickly as they arise to minimise the impact on customers

Customer Service Representative

Target Australia
Charlestown, NSW
08.1997 - 06.2009
  • Providing quality customer service
  • Timely response to customer enquiries and special orders
  • Maintaining stock control
  • Ensure security of floor area
  • Follow all WHS procedures
  • Maintain presentation standards and punctuality at all times

Customer Service Supervisor

Coles Supermarkets, Belmont Citi Centre
01.1994 - 07.1997
  • Provide supervision to the Customer Service Area
  • Supervise and provide service in the Delicatessen
  • Ensure standards in food hygiene are consistently achieved
  • Ensure all staff are trained in company policies and procedures

Education

RSA
06.2021

RTW
2013

High School Diploma -

Belmont High School
Belmont, NSW

Skills

  • Proficient
  • MYOB/Xero experience
  • Administration and bookkeeping
  • Keyboard skills
  • Computer literacy in Microsoft Office including Excel and document management
  • Analytical and reporting skills
  • Ability to problem solve
  • Human Skills
  • Communication to effectively interact with people both internally and externally
  • Ability to prioritise tasks and meet competing deadlines
  • Ability to work within a team and achieve individual tasks
  • Consistently reliable and punctual
  • Time Management
  • Dependable and Adaptable
  • Payroll Processing
  • Customer Service
  • Bank Statement Analysis
  • Data Entry
  • Filing

References

Jeffrey Tomlinson

Shelly Beach Golf Club

General Manager

0410 667 367

Kaye Crane

Poppys Home & Garden Owner

0402 136 304

Timeline

Accounts & Payroll Officer

Poppy’s Home & Garden
05.2022 - Current

Administration Officer

Australian Leisure & Hospitality Group, Jewells Tavern
10.2012 - 04.2022

Senior Waitress

Australian Leisure & Hospitality Group, Jewells Tavern
06.2009 - 10.2012

Customer Service Representative

Target Australia
08.1997 - 06.2009

Customer Service Supervisor

Coles Supermarkets, Belmont Citi Centre
01.1994 - 07.1997

RSA

RTW

High School Diploma -

Belmont High School

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Joanne Verschelden