Joanne Vickers
Chipping Norton,New South Wales
Summary
Accomplished Company Director at Go Ecom P/L Ta Dance Trends Australia, adept in Operations Management and fostering strategic partnerships. Spearheaded innovative marketing strategies, boosting sales and operational efficiency. Excelled in Contract Negotiation and People Management, achieving significant business growth and enhancing client relationships. Demonstrated creativity and innovation, driving project success and maximizing profitability.
Overview
19
19
years of professional experience
Work History
Company Director
Go Ecom P/L Ta Dance Trends Australia
07.2008 - Current
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
- Mentored team participants in customer culture, operational needs, and sales techniques to close sales.
- Cultivated relationships with appropriate social media influencers to advance brand exposure.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Executed digital marketing channel strategies and tactics for content creation, paid search, search engine optimization and social media to achieve client's goals.
- Maintained fluency in relevant social and digital technologies and platforms.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Freight Manager
Fantastic Furniture Imports
02.2005 - 04.2007
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Developed and maintained knowledgeable and productive team of employees.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Education
Diploma - Digital Marketing
Digital Marketing Institute
2025
Certificate IV - Retail Management
KFC RTO
Milperra, NSW2003
Certificate IV - Information Technology
Tafe NSW
Macquarie Fields, NSW12.2001
Certificate IV - Business Administration
Tafe NSW
Liverpool, NSW07.2001
Skills
- Operations Management
- Logistics Management
- Business Administration
- Contract Negotiation
- Staff Management
- Business Development
- Project Management
- Strategic Planning
- Creativity and Innovation
- Budget Management
- Strategies and goals
- Information Technology Management
- Business Planning
Accomplishments
My business website was informed by our platform provider that we have been ranked in the 'Business Success Club' due to high sales. 0.01% of 110 million businesses have been ranked in this club within our platform worldwide. I was invited to share our story on their podcast after reaching this sales milestone.
I was featured on a guest panel speaking on behalf of our industry at an annual industry event.
Timeline
Company Director
Go Ecom P/L Ta Dance Trends Australia
07.2008 - Current
Freight Manager
Fantastic Furniture Imports
02.2005 - 04.2007
Diploma - Digital Marketing
Digital Marketing Institute
Certificate IV - Retail Management
KFC RTO
Certificate IV - Information Technology
Tafe NSW
Certificate IV - Business Administration
Tafe NSW
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