Joanne Walden

• As Practice Manager for Gault Surgery, responsibilities were to provide supervision and management to the entire team for the smooth and efficient management of the practice. Staff included a Specialist Breast, Melanoma and General Surgeon, a Specialist Breast Physician, two Breast Care Nurses, a Breast Consultant, a Cosmetic Tattooist and three clerical staff members.
• Managed and completed the Accredited Certification of Quality Innovation Performance for Gault Surgery over a ten year period. Maintaining the policies and procedures manual regularly to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Fully trained in Genie, Gentu and Med Billing Practice Management accounting and health record systems.
• Management of daily practice operations to optimize appointment scheduling, patient records management and billing functions. Quoting for all surgical procedures, billing of all medical and hospital surgical accounts. Banking at end of day.
• Dictaphone typing of medical reports and letters. Filing of incoming letters and sending of outgoing letters.
• Developed close working relationships with front office, doctors, specialists and back office staff.
• Providing direct supervision, ongoing staff development and continuing education to employees.
• Implemented and trained newly hired team members on office procedures, job duties and computer system.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in and wait time process.
• Monitoring daily operations of the medical practice such as staffing schedules, theatre lists and consulting lists. Managed pre-certifications and verified insurance coverage pre-surgery. Inventory management, office upkeep ensuring an organized work environment conducive to efficiency for all concerned including patient satisfaction.
• Coordinated with doctors, hospitals and nursing staff to optimize patient care, including surgical procedures, and pre and post operative appointments, ensuring timely interventions and positive outcomes.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills. Communicated closely with patients and discussed medical histories in an effort to provide most effective medical advice ensuring medical information was kept private.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Regular staff meetings were conducted with open communication among team members leading to improved collaboration and problem solving.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Ordered all office supplies and kept check on inventory levels.
• General medical area cleaning when required.

Practice Manager for Graeme Langsford, who was a General, Breast &

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Practice Manager for Dr Alan Kline, who was a General and Colo-rectal Surgeon.