Joanne Ward
Nairne,Australia
Summary
I possess a diverse skill set that allows me to work independently or as a team player. I am highly proficient in Microsoft Office, data entry, and customer service. I have a substantial office administration and finance background, making me a valuable asset to any team. My experience in various customer service fields has equipped me with excellent communication skills, enabling me to interact effectively with all levels of management. I am also flexible with my work schedule and can accommodate working outside regular business hours. An experienced administration officer brings superior analytical and conflict-resolution strengths gained from several careers. Oversees project implementation and monitors budgets and expenses. Experienced administration officer brings superior analytical and conflict-resolution strengths gained several-year career. Oversees project implementation and monitors budgets and expenses. Manages full range of day-to-day administrative activities within office to improve productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administration Officer/Accounts Payable/
Carpet Court Mt Barker & Dulwich
, SA
05.2023 - Current
- Generated and sent customer invoices, submitted payments and updates accounts.
- Assisted with set up for social events and food deliveries.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Checked office stock to determine supply levels and maintain inventory.
- Answered phones and routed voicemails to respective employees.
- Monitored office services mailbox for business support needs and requests.
- Improved office organization by developing filing system and customer database protocols.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Coordinated support to facilitate general office operations.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Encouraged and improved cross-department internal communication.
- Updated databases with new customer contact details or changes in existing accounts.
Administration Assistant & Communication Officer
Parquetry Flooring Company
Beulah Park, SA
05.2018 - 08.2023
- Office Manager & Communication/Website Admin
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed daily calendars for multiple staff members.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Updated contact lists regularly with current information.
- Developed procedures for streamlining workflow processes within the department.
- Composed, edited and typed complex memos and reports with job-related software.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Provided administrative support to management team.
- Processed financial documents, contracts, expense reports and invoices.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered incoming calls in a professional manner.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Volunteer Support Officer
Murray Bridge Community Centre
01.2015 - 01.2016
Centre Manager
Women's Community Centre
01.2014 - 01.2015
Administration & Finance Officer
Nairne OSHC & Vacation Care
01.2011 - 01.2014
Administration & Finance Officer
Mannum Vacation Care
01.2010 - 01.2014
Executive Officer/Chief Executive Officer
Onions Australia Ltd
01.2004 - 01.2013
- Project/Event & Communication Officer
Teller and Customer Service Officer
Westpac Banking Corporation
01.2000 - 01.2009
Education
Certificate 4 -
Mercantile Agents
01-2024
Advanced Diploma -
Community Sector Management
Skills
- Leadership
- Team Effectiveness
- Recruiting
- Coaching
- Performance Optimization Strategies
- Inclusive Leadership
- Financial Management
- Business Model
- Government Regulations
- Quality Framework
- Grant Management
- Project Management
- Budget Management
- Policy Writing
- Policy Updating
- Customer Service
- Sales
- MS Office Suite
- MYOB
- XERO
- Administration
- Bookkeeping
- Invoicing
- Creditors Management
- Debtors Management
- Debt Control
- Annual Budgets
- Payroll
- BAS
- Annual Business Plans
Certification
- Managing Conflict in an Office Environment.
- Driver's Licence (current).
- First Aid Certificate.
- Mental Health First Aid.
- National Police Clearance.
- Current Working with Children.
Hobbies and Interests
I love travelling nationally and internationally and like doing different craft projects whilst learning new ones.
References
- Todd Heyer, Sales & Customer Service, Carpet Court Mt Barker, 0411 591 125
- Sarah Fuller, Director, Hills Sar-iously Natural Cleaning
- Gina Squire, Previous assistant, 0449 143 131
Communityvolunteering
- Volunteer Administration at Hills Volunteer.
- ReVamp in the Hills.
Timeline
Administration Officer/Accounts Payable/
Carpet Court Mt Barker & Dulwich
05.2023 - Current
Administration Assistant & Communication Officer
Parquetry Flooring Company
05.2018 - 08.2023
Volunteer Support Officer
Murray Bridge Community Centre
01.2015 - 01.2016
Centre Manager
Women's Community Centre
01.2014 - 01.2015
Administration & Finance Officer
Nairne OSHC & Vacation Care
01.2011 - 01.2014
Administration & Finance Officer
Mannum Vacation Care
01.2010 - 01.2014
Executive Officer/Chief Executive Officer
Onions Australia Ltd
01.2004 - 01.2013
Teller and Customer Service Officer
Westpac Banking Corporation
01.2000 - 01.2009
Certificate 4 -
Mercantile Agents
Advanced Diploma -
Community Sector Management
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