Joanne Waring
Lake Illawarra,NSW
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. I give my devotion to every customer and provide a positive and memorable experience. I use an empathetic and compassionate approach whilst communicating effectively and efficiently to ensure customer satisfaction. I am now hoping to use my skills and attributes within a Carer role.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
AHM Health Insurance
Wollongong, NSW
01.2008 - Current
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Established trustful relationships with customers through effective communication skills.
- Handled escalated customer complaints and disputes in a professional manner.
- Educated customers on products and services offered by the company.
Customer Service Officer
Stellar Call Centre
Wollongong, NSW
01.2006 - 01.2008
- Answering phone calls for Directory Assistance and Yellow Pages.
- Followed call centre procedures when delivering services.
- Consistently met call centre performance standards.
Education
Computer Studies -
Tafe
Wollongong, NSW01-1984
Year 7 - Year 10 (1980-1983) -
Smith's Hill Girl's High School
Wollongong, NSWSkills
- Complaint Handling and conflict resolution skill
- Active Listener with a client based focus
- Flexible and adaptable
- Attention to detail and time keeping
- Excellent communication skills, both verbal and written
Activities and Hobbies
- Beach Walking
- Active member for a Relay for Life Team
- Boardgames
- Reading
References
References available upon request.
Timeline
Customer Service Officer
AHM Health Insurance
01.2008 - Current
Customer Service Officer
Stellar Call Centre
01.2006 - 01.2008
Computer Studies -
Tafe
Year 7 - Year 10 (1980-1983) -
Smith's Hill Girl's High School
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