Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Warrener

St Kilda East,Victoria

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, engaging and personable with sharp communication skills and dedication to customer service.. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues.

Overview

12
12
years of professional experience

Work History

Account Executive/VIP Care Team

Extreme Reach (formally Adstream)
01.2020 - Current
  • Primary purpose of this role is to ensure our clients experience exceptional customer service throughout their engagement with our teams
  • It also requires client engagement and building relationships with existing clients to determine their needs and then offer the right service/product solution
  • This role plays a key part in contributing to the business’ financial objectives by ensuring the retention of clients and creating growth through up-selling and cross-selling of products/solutions to maximise the long-term value of each account
  • A key contact for our newly formed ‘VIP Care team’, in which all Tier 1 advertising clients are given additional support and guided through the Adstream platform at every incarnation
  • Nurture client relationships with multiple contacts for each customer account, not only for our Tier 1 clients, but all incoming leads
  • Increase revenue through improved client services and cross selling
  • Assisted in client training of our full tech product suite, as well as ongoing personal support for all newly acquired clients.

Marketing and Communications Coordinator

Melbourne International Film Festival (contract)
03.2019 - 10.2019
  • Working closely with the Marketing Manager, I assisted in implementing effective marketing and promotional strategies, as well as ensuring all print and signage collateral was promptly designed and installed in time for the festival
  • Coordinate the production and distribution of all Festival campaign collateral
  • Trafficking print jobs, from initial brief through to delivery and install, working closely with internal graphic designer and publications editor, through to printer and signage production house
  • Ensuring all major outdoor signage - banners, flags, large format street furniture, venue signage - is delivered and installed on time
  • Briefing the collateral distributor, working closely to ensure posters, brochures, any other materials are delivered and in market on time
  • Delivering the trailer/TVC to digital screen partners, as well as uploading of film trailers for YouTube and MIFF website
  • Coordinate reciprocal promo with arts and film industry partners across cross promotions via eDMs and socials
  • Contributed social media content across Facebook, Twitter, Instagram and Youtube as required.

Production Manager

JCDecaux Melbourne (redundancy)
01.2018 - 02.2019
  • As Production Manager in our Melbourne office, I was responsible for all administrative tasks within the team, providing support to the National Productions Manager, as well as working closely with all our external suppliers to cover all aspects production
  • Additionally, the role in responsible for ensuring all materials are delivered to vendors without error or inconsistencies
  • Chasing Artwork for all campaigns running for our Melbourne Sales team
  • Managing requests and supply of print quotes from suppliers and internal sales teams
  • Quality control of all designs, ensuring they adhere to the OMA guidelines and Yarra Tram restrictions
  • Client/Supplier liaison, providing feedback and instructions on how to adhere to our guidelines
  • Scheduling and managing workflow/job priorities
  • Working to multiple deadlines to ensure artwork is to spec and delivery deadlines are met for our installers
  • Always endeavouring to help meeting out client’s expectations, coordinating activity to ensuring projects and plans deliver on time and budget.

Production and Creative Service Coordinator

The Brand Agency
06.2017 - 12.2017
  • Trafficking all briefs for the AV department
  • Coordinating Bunning DIY shoots (talent acquisition, props, catering, production resources)
  • CAD submissions for clarification
  • Adstream submissions for all commercials going to air
  • Ensuring MIs are created and promptly sent to Initiative for all OTVs to meet airdate
  • Facilitating the invoicing process for all new suppliers and freelancers
  • Adhoc administration duties as required
  • Assisting with the trafficking of all Bunnings briefs work through Creative from NZ, UK and Perth
  • Working with the head of Copy to manage workflow through the creative department for all local jobs (catalogue, press ads, TVCs, eDM etc)
  • Ensuring all Creative deadlines are met across all Bunnings projects
  • Adhoc administration duties as required.

Creative Coordinator

Leo Burnett Melbourne
06.2014 - 05.2017
  • Management of all Leo Burnett Melbourne’s Award process and subsequent tasks involved: Entry selection, collation of all materials required, submissions, payments, deadlines, extensions, and overall time management
  • Ensuring the accuracy of information entered
  • Communicating with Executive Creative Director and the creative team on award submissions
  • Liaising with Creatives, TV, Digital and Studio for all requirements for entry submissions
  • Setting up suppliers in preparation for shoots
  • CAD submissions for classification
  • Adstream submissions for commercials going to air
  • Facilitating the invoicing process for all new suppliers and freelancers
  • Adhoc administration duties as required
  • Coordinating and scheduling of all creative catch-ups and facilitating the sharing of creative work internally
  • Creation of Case Study library, and responsibility of ‘asset management’ for these
  • Traffic
  • 100% responsibility for the trafficking of all HONDA work through Creative
  • Sole responsibility of updating Basecamp with ‘timelines’ and ‘milestones’
  • Organizing Creative Reviews with Executive Creative Director and Account Services on HONDA
  • Ensuring all Creative deadlines are met across HONDA projects
  • Attending HONDA WIP to manage creative deadlines internally.

Executive Assistant to Director/Marketing Coordinator

Haven Licensing
12.2012 - 04.2014
  • Office Management duties: First point of contact for all visitors, stationary orders, answering phones/switchboard, booking couriers, daily mail, general office upkeep
  • Executive Assistant duties: Diary Management, flight bookings/travel coordination, event management (coordinating catering, booking venues etc), ad hoc duties for Director of Haven
  • Under Nickelodeon Head Office supervision, coordinating Nickelodeon & MTV brand retail strategy as follows: Managing ongoing ACP ad schedule
  • Managing and documenting/archiving all Central Marketing Fund requests (CMF) and managing the CMF budget
  • Managing Nick online customer enquiries at Haven Licensing Pty Ltd
  • Modifying and tailoring all retail powerpoint presentations and hot sheets for upcoming meetings and pitches
  • Organising subscriptions of key magazines, and scanning/saving of all relevant pages
  • Preparing Nickelodeon monthly report
  • Preparing Monthly retail report
  • Preparing weekly catalogue report
  • Manage product image library – taking photos of new products, save finished images in the image library
  • Modifying print ads and catalogue pages as needed
  • Manage distribution of prize packs and samples for give-aways/PR opportunities
  • Management and documenting of all pre-production and final production samples
  • Ad hoc requests from Nickelodeon Australia as well as Senior Haven Management.

Education

Bachelor of Arts + Honours - Cinema/Media

Latrobe University
Melbourne, VIC

Master of Arts - Arts Management

Melbourne University
Melbourne, VIC

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Written and verbal communication
  • Time Management
  • Customer Relationships
  • Interpersonal Skills
  • Production Support
  • Project Management

Timeline

Account Executive/VIP Care Team

Extreme Reach (formally Adstream)
01.2020 - Current

Marketing and Communications Coordinator

Melbourne International Film Festival (contract)
03.2019 - 10.2019

Production Manager

JCDecaux Melbourne (redundancy)
01.2018 - 02.2019

Production and Creative Service Coordinator

The Brand Agency
06.2017 - 12.2017

Creative Coordinator

Leo Burnett Melbourne
06.2014 - 05.2017

Executive Assistant to Director/Marketing Coordinator

Haven Licensing
12.2012 - 04.2014

Bachelor of Arts + Honours - Cinema/Media

Latrobe University

Master of Arts - Arts Management

Melbourne University

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