Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Webb

Raymond Terrace,NSW

Summary

Accomplished retail management professional with a track record of improving customer satisfaction and optimizing operations, as evidenced by my experience at ALDI. Proficient in POS technology and adept at resolving issues, I enhanced store performance through strategic product placements and strong team leadership. I excelled in building customer loyalty and managing inventory effectively, driving both operational efficiency and sales growth. A dedicated team player with exceptional organizational skills, I successfully juggle multiple projects while maintaining precision. I prioritize tasks effectively and consistently meet deadlines, bringing strong problem-solving skills, a desire to learn, and excellent communication to the table. I am eager to contribute to team success and achieve impactful results, ready to embrace new challenges and support organizational goals with commitment and enthusiasm.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Target
01.2010 - 09.2018
  • Effectively navigated high-pressure situations, upholding professionalism while addressing disputes and conflicts.
  • Addressed customer complaints with understanding, fostering loyalty and encouraging repeat business.
  • Managed escalated calls adeptly, achieving satisfactory outcomes for both customers and the organization.
  • Responded promptly to customer inquiries regarding products, services, and company details.
  • Processed service orders swiftly to enhance customer satisfaction.
  • Collaborated with colleagues to establish best practices for delivering consistent customer service.
  • Quickly investigated and resolved customer inquiries and complaints.
  • Delivered exceptional customer care by assisting with product choices and managing order processes.
  • Accurately calculated order totals, updated accounts, and maintained thorough inventory records.
  • Organized and returned unpurchased or returned items to their proper locations while arranging displays to boost sales.
  • Maintained a high level of organization in back docks through efficient practices.
  • Received and fulfilled orders effectively, ensuring timely service.
  • Restocked shelves to keep inventory fresh and accessible.
  • Participated in store refits to enhance the shopping experience.

Assistant Store Manager

ALDI
02.2001 - 03.2004
  • Efficiently operated cash registers, ensuring precise transactions, daily drawer balancing, and minimal discrepancies.
  • Oversaw opening and closing tasks while suggesting improvements to streamline daily operations.
  • Enhanced the store's visual appeal to boost sales by maintaining cleanliness and creating strategic merchandise displays.
  • Rotated products and displays to highlight new items and promotions effectively.
  • Assisted the Store Manager in analyzing sales trends to make informed decisions for enhancing overall store performance.
  • Conducted store walk throughs to identify and proactively address operational issues.
  • Supervised and assessed staff to enhance their skills, meet daily goals, and support career advancement.
  • Processed credit and debit card payments and ensured accurate change for cash transactions.
  • Fostered positive customer relationships by promptly addressing service inquiries.
  • Evaluated customer feedback and implemented strategies to enhance the shopping experience.
  • Verified that inventory counts stayed within monthly limits and compiled financial data in line with the budget.
  • Improved store operations by establishing effective communication among team members and implementing efficient scheduling.
  • Assisted lower-level employees in managing difficult customers to uphold excellent service standards.
  • Engaged with customers to build connections and strengthen relationships.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off incidents.
  • Managed purchasing, sales, marketing, and customer account operations with efficiency.
  • Conducted stock takes and handled emergency callouts as needed.
  • Replenished stock after hours to ensure readiness for the next day's operations.
  • Store Refits across NSW

Education

Certificate Open Foundation - Law And Australian Economic History

Belmont High School
Belmont, NSW
11.1998

Skills

    • Problem-Solving
    • Customer experience, Customer Service and Engagement
    • Retail Operations
      • Customer Relations
      • Store Organization, Time Management, Attention to Detail, Customer Service Management
      • POS systems operations

Timeline

Customer Service Representative

Target
01.2010 - 09.2018

Assistant Store Manager

ALDI
02.2001 - 03.2004

Certificate Open Foundation - Law And Australian Economic History

Belmont High School

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Joanne Webb