Joanne Welding
Baldivis,WA
Summary
Patient-oriented Nurse with many years of diverse experience in direct patient care and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise within aged care specialty.
Overview
17
17
years of professional experience
Work History
ACAT Telephone Triage Nurse
South Metropolitan Health Service
08.2022 - Current
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counselled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Completed paperwork, recognising discrepancies and promptly addressing and escalating to senior staff.
Enrolled Nurse
South Metropolitan Health Service
01.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performed routine wound care and dressing changes on schedule.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records.
- Protected confidentiality of information related to patient care activities.
- Helped patients eat and drink when necessary for safe consumption of food consistent with guidelines.
- Excellent communication skills, both verbal and written
Emergency Ward Clerk
South Metropolitan Health Service
12.2012 - 10.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to patients, visitors and staff, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized multiple PC applications throughout day.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Care Assistant
Carinya Of Bicton
11.2008 - 12.2012
- Recognized and reported abnormalities or changes in patients' health status to RN.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with activities of daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent pressure areas and maintain comfort levels.
- Transported patients via wheelchair to and from daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
Education
Diploma of Nursing - Enrolled Nurse
South Metropolitan TAFE
Murdoch, WA12.2021
Skills
- Patient Advocacy
- Critical Thinking
- Appointment Scheduling
- Call Triaging
- Telephone Consultations
- Referral Tracking
- Assessment Needs
- Home Care Recommendations
- Microsoft Office
- Emotional Support
- Patient Medical Histories
Timeline
ACAT Telephone Triage Nurse
South Metropolitan Health Service
08.2022 - Current
Enrolled Nurse
South Metropolitan Health Service
01.2022 - Current
Emergency Ward Clerk
South Metropolitan Health Service
12.2012 - 10.2018
Care Assistant
Carinya Of Bicton
11.2008 - 12.2012
Diploma of Nursing - Enrolled Nurse
South Metropolitan TAFE
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