Joanne White
Ringwood East,VIC
Summary
Proven track record in enhancing salon experiences and boosting revenue, notably at A Do Hair and Beauty. Mastered balayage and hair styling, coupled with exceptional client consultation skills, leading to significant client retention and satisfaction. Spearheaded social media promotion, contributing to a 20% increase in salon clientele. Excelled in creating trusting relationships, underpinned by continuous professional development. Observant [Job Title] skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Most all with 47yrs of working with people i have been a councillor, psychologist, Listener, adviser, teacher, mother to my own as well as others
Overview
47
47
years of professional experience
Work History
Serendipity Hair at Lilydale
Self Employed Services
10.2010 - Current
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Continuously updated technical skills through attendance at workshops, trade shows, and online tutorials as part of professional development efforts.
- Efficiently handled administrative tasks such as processing payments, updating client records, and confirming appointment bookings.
- Supported hairstylists with timely preparation of tools and supplies, streamlining appointment efficiency.
- Assisted in increasing salon revenue by effectively upselling products and services during appointments.
- Developed strong product knowledge to confidently recommend suitable hair care solutions for clients'' specific concerns.
- Implemented ongoing education in industry trends and techniques, elevating overall service quality offered within the salon.
- Assisted with inventory management duties to ensure adequate stock levels of essential products and tools were maintained at all times.
- Performed thorough consultations with each client to accurately assess their hair needs before beginning any treatment or service.
- Enhanced client satisfaction by providing personalized hair care recommendations based on individual needs.
- Collaborated with team members to deliver consistent, high-quality service across all client interactions.
- Effectively managed appointment scheduling to optimize stylist availability and minimize downtime between clients.
- Completed comprehensive training in various styling techniques, enhancing the range of services provided within the salon.
- Contributed to positive customer experiences by engaging in friendly conversation and building rapport.
- Demonstrated attention to detail when performing tasks such as shampooing, conditioning, and blow-drying client''s hair.
- Provided exceptional customer service by promptly addressing any issues or concerns raised during appointments or consultations.
- Maintained a clean and organized workspace, ensuring a welcoming environment for clients and staff.
- Participated in promotional events and initiatives, contributing to increased brand awareness for the salon among potential clients.
- Implemented time management strategies to ensure minimal wait times for clients while maintaining a high standard of service delivery.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on how to maintain healthy hair.
Domestic Engineer / Home Based Hairdresser
Self-employeed
01.1985 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- I Mothered 3 children , Cooked , cleaned, Sewed, Become School basketball coordinator, participated with kids Sports from Basketball, footy, Ice hockey, Horse and Pony club and horse events x 2 and with grandson rugby
Head Stylist
A Do Hair and Beauty
01.2004 - 10.2010
- Streamlined appointment scheduling process, resulting in reduced wait times and improved customer experience.
- Oversaw salon operations during the absence of the owner or manager, ensuring smooth functioning at all times.
- Contributed to marketing efforts by creating visually appealing social media content featuring recent styling work.
- Trained junior stylists in advanced techniques, raising overall skill level within the salon.
Celler Door /Retail Store Manager
Rochford Wines
03.2002 - 08.2004
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Representative
Cartigney PytLtd
02.1997 - 07.2002
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- I covered the whole state
- Made all the reporting Sheets
- Increased sale to the sell out of some lines
Apprentice and Qualified Hairdresser
Few
11.1977 - 12.1984
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Secondary School
Catholic Ladies Collage
Eltham, VICPrimary Education
Sacred Heart Diamond Creek
Diamond Creek, VICTrade Certificate - Apprentice Hairdresser
Melbourne School of Hairdressing
Melbourne, VIC01.1981
No Degree - Secondary Education
Diamond Creek Technical School
Diamond Creek, VIC11.1977
Skills
- Hair Styling
- Client consultation
- Balayage technique
- Hair analysis
- Sanitation Practices
- Hair extensions
- Appointment Scheduling
- Hair Coloring
- Updo styling
- Hair smoothing skills
- Continuing education
- Social Media Promotion
- Communications with People
- Listening, advising in Life,
- Creating a trusting relationships
- Scalp treatments
- Hair Cutting
- Texture services
- Chemical Services
- Highlighting techniques
- Building client relationships
- Salon maintenance skills
- Waxing and hair removal techniques
- Housekeeping Duties
Additional Information
I am looking to move in to this area as through 47yrs of working, i have been there for a listener with some help we hope. i have worked with all ages, and am very aware of many different personality's that seem to be heard and not dismissed I have the ability to communicate. And i have Been a Kinship carer for the last 6.3 yrs, so i have a understanding of the demands and requirements of case workers and i do understand the needs of the children and there safety, and long term safety and i would look at every case assessing the best outcomes long or short with the right support services
Timeline
Serendipity Hair at Lilydale
Self Employed Services
10.2010 - Current
Head Stylist
A Do Hair and Beauty
01.2004 - 10.2010
Celler Door /Retail Store Manager
Rochford Wines
03.2002 - 08.2004
Sales Representative
Cartigney PytLtd
02.1997 - 07.2002
Domestic Engineer / Home Based Hairdresser
Self-employeed
01.1985 - Current
Apprentice and Qualified Hairdresser
Few
11.1977 - 12.1984
Secondary School
Catholic Ladies Collage
Primary Education
Sacred Heart Diamond Creek
Trade Certificate - Apprentice Hairdresser
Melbourne School of Hairdressing
No Degree - Secondary Education
Diamond Creek Technical School
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