Joanne Wilson
Baldivis,WA
Overview
14
14
years of professional experience
Work History
APS3 LODGE AND PAY OFFICER
The Australian Taxation Office
03.2020 - Current
- Liaise with clients and representatives to gain an understanding of their individual or business circumstances and reasons as to how the debt has risen and therefore come to a conclusion of how to resolve the situation
- Assist the tax agent / client to resolve the outstanding debt to avoid Disclosure by discussing payment plan options and discussing any outstanding lodgments
- Advise consequences and reasons of Disclosure of Business Tax Debts
- Assist to resolve the debt by setting up a payment plan
- Provide Legal warnings
- Follow Disclosure processes and check previous discussions before making a Recommendation of Disclosure
- High level of communications skills gained with Tax agents and Clients over the phone discussing their liabilities whilst working in Disclosure of Business Tax Debts and previously the Complaints department.
SITE FIRST AID COORDINATOR
10.2023 - 01.2024
- Working closely with and report to your co-SFAC on site and the National First Aid Network Manager (NFANM)
- The first point of contact for first aid officers and Site Leadership at your site
- Responsible for providing first aid assistance in the Australian Taxation Office environment
- Expected to actively support, promote and implement the Corporate first aid arrangements in your site
- Run and assist with Team meetings.
Property Manager - Harcourts ManduraH
01.2017 - 01.2020
- Invoice processing
- Inspections and write ups
- Attend appointments meeting tenants and owners
- Processing applications
- Organizing maintenance and liaising with contractors
- PCR updates
- Managing emails and phone calls
- Assisting Reception when required
- Good customer liaison skills and telephone manner
- Organised, well presented and good time management
- Lease renewals – negotiate rent with owner and tenant
- Management of funds and rent arrears
- Final bond inspections, EOM Payouts
- Bond negotiation between owner/tenant
- Court appearances on behalf of owners
- Organise and attend properties with Baliffs on behalf of property owners.
Property Manager – Raine & Horne Rockingham
01.2014 - 01.2017
- Negotiated and closed real estate transactions, exceeding sales targets
- Cultivated strong client relationships, resulting in repeat business and referrals
- Meeting new clients face to face
- Write up media descriptions for new property listings
- Managing emails/phone, Managing Facebook Advertising
- Generating leads/brining in new business
- Updating and maintaining the database.
Sales Representative – Sell Lease Property, David Evans Real Estate
01.2010 - 01.2017
- Negotiated and closed real estate transactions, exceeding sales targets
- Cultivated strong client relationships, resulting in repeat business and referrals
- Meeting new clients face to face
- Write up media descriptions for new property listings
- Managing emails/phone, Managing Facebook Advertising
- Generating leads/brining in new business
- Updating and maintaining the database.
APS4 Support officer
- The APS4 Contract Support Officer performs a range of contract management tasks
- They provide advice and information, resolve issues, prepare procedures and documentation, and assist in the preparation of contract management material
- Effective communication, Problem solving skills along with the ability to motivate guide and support a diverse group of 30 new Casuals
- Provide side by side assistance and reports to senior staff
- Reviewed recommendations requested for approval
- Provided Training
- On floor support and telephony queue.
References
- Renee Needham, Team Leader ATO, 08 92688219
- Gary Foxbridge, Team Leader ATO, 0436 737 852
Timeline
SITE FIRST AID COORDINATOR
10.2023 - 01.2024
APS3 LODGE AND PAY OFFICER
The Australian Taxation Office
03.2020 - Current
Property Manager - Harcourts ManduraH
01.2017 - 01.2020
Property Manager – Raine & Horne Rockingham
01.2014 - 01.2017
Sales Representative – Sell Lease Property, David Evans Real Estate
01.2010 - 01.2017
APS4 Support officer
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