Joanne Wilson
Rosewood,QLD
Summary
- Dynamic customer service expert with two decades of experience in retail and food service operations. Knowledgeable in food safety procedures and point of sale systems, with a focus on quality control. Experienced in training development and delivery to align with business objectives. Effective communicator, fostering strong relationships with customers and stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor Cleaner Airbnb
Shalkell Property
12.2024 - Current
- Cleaning Commercial Properties for Tourism Venues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Supervisor
Schulte's Meat Tavern
12.2018 - 12.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
Packer, Machine Operator, Quality Control
Australian Food Corporation
06.2013 - 06.2018
- Company Overview: Keystone Foods is one of the largest privately-owned meat works in Australia and is part of the AFC Group which have business locations globally. Keystone Foods is a leading supplier of manufactured protein products for QSR customers and the food service industry.
- Operate food packing equipment (formax and box machine)
- Reassemble and disassemble complex equipment for daily operations and food cleanliness compliance
- Packaging of meat and ensuring that it complied with temperature requirements which included regular testing and recording of results in company computers.
- Completing cleaning the factory to the Standard Sanitation Operating standards before production started on the day; and
- Providing training to new employees
- Key clients I was attending to were McDonalds and Wendy’s as well as other local and overseas customers.
Kitchen Cook / Manager
Oz Fuel Pty Ltd, Hattonvale
06.2006 - 06.2013
- Company Overview: Oz Fuel was a fast-paced fuel restaurant located on the Warrego Highway in Hattonvale.
- Preparation of food (fast food, chickens rotisserie and dine in meals
- Streamlining of operations during busy periods of time
- Maintaining stock levels
- Preparation of rosters
- Basic barrister duties
- Following food safety procedures according to company policies and health and sanitation regulations
- Trained new staff on kitchen operations and specific methods for quick preparation
- Point of sale opening closing procedures, operating cash registers and balancing tills and EFT at the end of shifts
- Managed customer complaints in accordance with company policy
- Customer service and experience was of upmost priority at Oz Fuel and I was responsible and exceptional at ensuring this occurred. The employment at Oz Fuel allowed me the flexibility I required while my children were attending school.
Education
Certificate 3 - Hospitality
Hospitality Training Australia
Ipswich02.2016
Highschool - undefined
Marian College
Rockhampton12.1989
Skills
- Communication
- Ability to work under pressure
- Capable decision making
- Self motivated
- Team Player
- Flexibility
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
Holds current C Class drivers license
Nationality
Australian
Additional Information
REFERENCE
Dom Hutchence
0439965838
Hitchencedominique@gmail.com
Timeline
Supervisor Cleaner Airbnb
Shalkell Property
12.2024 - Current
Retail Supervisor
Schulte's Meat Tavern
12.2018 - 12.2024
Packer, Machine Operator, Quality Control
Australian Food Corporation
06.2013 - 06.2018
Kitchen Cook / Manager
Oz Fuel Pty Ltd, Hattonvale
06.2006 - 06.2013
Highschool - undefined
Marian College
Certificate 3 - Hospitality
Hospitality Training Australia
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