Summary
Overview
Work History
Education
Skills
Education Qualification
Timeline
Generic

Joanne Winter

Gold Coast,Australia

Summary

I am a friendly creative worker who enjoys being part of a team. I have a professional telephone manner and am goal driven. With my flexible approach to work and self-motivation I have the competence to take on any given task and complete it to the best of my ability. I am looking for an opportunity to utilise my skills and am keen to learn new ones and develop within the business. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

27
27
years of professional experience

Work History

Contracts and Permits Administrator

Metricon Homes
10.2007 - 07.2024
  • Weekly and monthly forecasts to Manager
  • Manage own work flow and daily tasks
  • Issue sales Contracts liaising with other departments to ensure smooth application, problem solving with sales staff to get contracts through
  • Liaising with departments to ensure best result for customer
  • Lodge Building Approval document with certifier, and chasing outstanding documents
  • Liaise with Certifiers and Council, building relationship with both internal and external departments
  • Ensuring accurate and current documents are sent to council
  • Problem solve applications with Council and Certifiers for customer satisfaction
  • First Aid Officer (for 5 years).
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Pre Construction Administration

Silkwood Home Pty Ltd
01.2017 - Current
  • Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
  • Enhanced communication between team members by conducting regular meetings and fostering a collaborative environment.
  • Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
  • Provided comprehensive project updates to stakeholders, maintaining transparency throughout the construction process.

Villaworld

07.2016 - 12.2016
  • Check incoming contracts- ensuring details are correct and terms have been approved by relevant departments
  • Enter contract details into Framework, calculating finance approval and settlement dates
  • Check and process invoices from third parties
  • Attend to email enquiries
  • File and data enter enquiries from sales team
  • Delegate and Run reports
  • Update contract extension dates in framework and salesforce
  • Liaise with legal department.

Senior Permit Administrator

Metricon Homes
10.2007 - 07.2012
  • Issuing Contracts
  • Permit lodgement and follow ups to ensure BA’s returned as soon as possible
  • Reception relief
  • Estimating fill in – preparing site folders
  • Filling, collating and prepping folders for various teams.

Senior Contracts and Permits Administrator

Metricon Homes
10.2007 - 07.2012
  • Delegate workflow amongst the team to ensure workflow was distributed evenly and prioritised appropriately
  • Liaise with internal and external departments to problem solve customer issues with Council and Certifiers, ensuring issues solved to customer and company satisfaction
  • Ensure the team was up to date with all procedure changes and able to implement the change where needed
  • Update council changes.

Domestic Housekeeping Co-ordinator

Dial-An-Angel Pty Limited
01.2006 - 10.2007
  • Answering phones, helping clients and applicants with enquiries
  • Greeting clients and applicants
  • Interviewing and selecting applicants for registration
  • Co-ordinate Domestic Housekeeping/Home and Corporate function bookings (Party’s, Weddings etc.)
  • Manage over 30 workers – booking in daily and permanent jobs
  • Data input client/applicant information and bookings
  • Type and send welcome letters and information packs to clients
  • Emailing quotes to clients
  • Chasing payments from workers and timesheets.

Data Management Team leader – Administration

IKON Office Solutions
07.2003 - 06.2005
  • Organise team meetings and help find solutions to problems
  • Distribute work evenly amongst team
  • Investigating customer complaints and resolving the matter to the clients satisfaction
  • Update and input client information
  • Ensuring team targets were met
  • End of month billing
  • Volunteer office first aider.

Administration/ Receptionist

The Lotus Institute
05.2001 - 01.2002
  • Answer telephone provide general information to clients
  • Post information to clients
  • Distribute office mail
  • File client documentation.

Traineeship (TAFE) Legal Secretary/ Receptionist

Hutchinson Solicitors
01.1999 - 12.2000
  • Type affidavits; letters; wills and other legal documents
  • Open and distribute mail
  • Meet and greet clients
  • Answer phones.

Timing Director

Startingline Sport and Event Management
05.1997 - 06.1999
  • Preparation of sponsorship proposals
  • Staff team briefing before race
  • Input competitor’s details
  • Set up of registration
  • Computer set up and pack up on race day
  • Print and post out race results to competitors.

Education

St Hildas School
Gold Coast, QLD

Skills

  • Customer service focused
  • Self-driven
  • Personable
  • Positive attitude
  • Flexible
  • Solution focused

Education Qualification

  • 1989 - 1998 St Hilda’s School
  • 1999 - 2000 Administration Traineeship
  • 2000 Sea World Nara Resort- Reception/ Hospitality Course
  • Typing 75wpm

Timeline

Pre Construction Administration

Silkwood Home Pty Ltd
01.2017 - Current

Villaworld

07.2016 - 12.2016

Senior Permit Administrator

Metricon Homes
10.2007 - 07.2012

Contracts and Permits Administrator

Metricon Homes
10.2007 - 07.2024

Senior Contracts and Permits Administrator

Metricon Homes
10.2007 - 07.2012

Domestic Housekeeping Co-ordinator

Dial-An-Angel Pty Limited
01.2006 - 10.2007

Data Management Team leader – Administration

IKON Office Solutions
07.2003 - 06.2005

Administration/ Receptionist

The Lotus Institute
05.2001 - 01.2002

Traineeship (TAFE) Legal Secretary/ Receptionist

Hutchinson Solicitors
01.1999 - 12.2000

Timing Director

Startingline Sport and Event Management
05.1997 - 06.1999

St Hildas School

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Joanne Winter