Summary
Skills
Work History
Education
References
Receptionist
Jo-Anne Woodman

Jo-Anne Woodman

Ballarat,Victoria

Summary

Experienced customer service specialist, adept at leveraging technology to enhance client experiences and resolve issues promptly. Skilled in client onboarding, relationship building, and process improvement in both individual and team settings. Known for quick technology adoption, effective problem-solving, and maintaining high client satisfaction and retention.

Skills

  • Customer service excellence
  • Verbal and written communication
  • Team Collaboration
  • Stakeholder Communication
  • Time management
  • Adaptability and flexibility
  • Analytical and critical thinking
  • Decision-making
  • Problem-solving
  • Technical troubleshooting
  • Call center experience
  • Flexible schedule availability
  • Reliability and punctuality
  • Quality assurance
  • Advanced computer skills
  • Process optimisation

Work History

Website Design & Customer Support

Red Jet Design Co
Ballarat, VIC
04.2018 - Current
  • Increased customer loyalty by effectively troubleshooting issues.
  • Empowered clients with the knowledge needed for efficient use of their digital tools.
  • Exhibited skill in conveying complex ideas in simple terms for client understanding.
  • Engaged with external providers to troubleshoot client technical issues.
  • Addressed customer questions through online channels with efficiency.
  • Resolved customer complaints in a professional manner.
  • Monitored customer satisfaction levels through surveys and follow-up calls.
  • Provided timely responses to customer emails and phone calls.
  • Assisted customers with product inquiries, technical support and other customer service related issues.
  • Trained users in operating content management systems.
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Coordinated with project managers to define scope, set timelines, and deliver projects within deadlines.
  • Troubleshot, tested and remedied issues before website deployment.
  • Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.

Administration & Events Coordinator

Commerce Ballarat
Ballarat, VIC
08.2022 - 12.2022
  • Day to day administrative tasks for various Commerce Ballarat projects and initiatives.
  • Managed and implemented recurring member events, maintaining effective communication with all involved parties.
  • Streamlined member interactions to enhance collaboration and long-term association.
  • Managed the maintenance of member records, including contact information updates.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Worked with professional and trade associations to create memorable and successful events.
  • Developed engaging content for event websites and social media channels, increasing online visibility and participation.

Ambulance Communications Officer

Emergency Services Telecommunications Authority (ESTA)
Ballarat, VIC
08.2009 - 12.2017
  • Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Maintained compliance with SOPs, Work Instructions, and KPIs.
  • Applied assertiveness and empathy while managing delicate conversations, and maintaining call control.
  • Executed tasks seamlessly in a time-critical environment.
  • Operated advanced telephony and IT systems.
  • Collaborated closely with other emergency service departments, and external services, such as medical facilities and healthcare service providers.
  • Assisted in creating and implementing training programs for staff development.

Medical Administration Assistant

Patrick Moloney
Ballarat, VIC
04.2017 - 11.2017
  • Greeted patients, answered inquiries and provided assistance in a professional manner.
  • Responded to requests from patients regarding their medical bills or insurance coverage questions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained patient records by updating information, filing documents and preparing reports.
  • Completed relevant insurance and other claim forms.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Arranged hospital admissions for patients as required.
  • Communicated with patients to resolve enquiries, schedule appointments and address billing questions.

Education

Diploma of Business Management -

Swinburne University
01.2013

Bachelor of Social Science -

Edith Cowan University
01.2012

Cert IV in Workplace Training & Assessment -

MRWED Training & Assessment
01.2011

Cert III in Emergency Communications -

Emergency Services Telecommunications Authority
01.2009

References

References available upon request.

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Jo-Anne Woodman