Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joanne Woolcott

Beresfield,NSW

Summary

Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Member

Bunnings
Heatherbrae
08.2016 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Resolved customer issues promptly in a professional manner.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Assisted management in developing marketing strategies to increase sales.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Processed and retrieved customer special orders.
  • Trained new team members using approved training materials and information.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Followed production orders and company standards to exceed quality scores on consistent basis.

Team Member

Coles
East Maitland
09.2006 - 08.2011
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Assisted management in developing marketing strategies to increase sales.
  • Prepared reports on sales activities, customer feedback, and inventory status.

Education

GED -

TAFE NSE
Maitland, NSW
11-1998

Skills

  • Customer Service Advocacy
  • Client Support
  • Customer Service
  • Client Liaison
  • Employee Management
  • Effective Communicator
  • Quality Control
  • Employee Relations
  • Staff Education And Training
  • Performance Improvement
  • Instructional Planning
  • Shift Scheduling
  • Performance Monitoring
  • Cost Control
  • Goal Setting
  • Product Knowledge

Certification

  • Full Driver License with a perfect record
  • Team Member of the Year Award - Bunnings Heatherbrae
  • Safety Team member of the Month

Timeline

Team Member

Bunnings
08.2016 - Current

Team Member

Coles
09.2006 - 08.2011

GED -

TAFE NSE

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Joanne Woolcott