Joanne Yasa

Achievements

• Planned, designed, and scheduled phases for new Integration projects.
• Actively participate in all Fast Track Activities
• Monitored project performance to identify areas of improvement, realignment and review.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed resources, and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene to keep project on time and in budget.
• Analyzed project performance data to identify areas of improvement.
• Facilitated Stakeholder kick off calls to collect project requirements and user feedback.
• Manage a team of eBusiness Analysts
• Train and develop new team members
• Develop and Monitor Team deliverables via BI Reporting.
• Drive compliance to track inbound workflow through mandatory Snow Ticket Generation.
• Adopt DevOps utilisation and drive compliance to use online tools for all team tasks.

Responsibilities

Manage EDI and Punchout integrations based on commercial priority

• Lead and guide the IT technical leads to ensure commercially advantageous priorities are addressed in line with stakeholder expectations

• Contribute to and develop a proactive, analytics-driven approach to identifying eBusiness opportunities

• Collaborate with IT and Data & Analytics teams to drive and maintain Blackwood's’ position at the forefront of the industry

• Maintain and develop the document library necessary for planning each integration.

• End-to-end management of our customers’ eBusiness experience

• Identification of eBusiness opportunities

• Integration management and ongoing support.

• Identify and Delivery continuous improvements

• Key Stakeholder in the successful delivery of the new ERP for the Business.

• Develop and maintain successful stakeholder relationships

• Key advisory to Internal Sales Teams

• Advocate the Digital Strategy to the broader business

• Coach, Mentor and Guide Business Analysts

• Engage with Stakeholders on Yearly Plans

• Provide Quarterly business reviews and team achievements updates.

Achievements

• Built a High performing team with a Customer Service and Ownership mindset
• Develop and establish Monthly Business Awareness and Knowledge transfer sessions
• Engage Team Members to be actively involved in key project deliverables
• Supporting team members to ensure project deliverables are met
• Collaboration with Warehouse team to streamline current Sales Order Dispatch Process through report creation.
• Clear cut off times and clearly defining what constitutes an Urgent Order. What are the guidelines and approval/Escalation Points that warrant dispatching outside agreed timelines
• Review of current reporting available within Navision, build list of reporting requirements and explore licensing options for Jet Reporting vs. Engaging Microchannel to build suite of reports utilizing current platform. ﴾Back Order Reporting/Sales Order Reporting to include Item/Sales Person Codes etc.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing projects to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
• Recruited, interviewed and hired employees and implemented training program to promote positive feedback and engagement.
• Identified and communicated customer needs to Internal Stakeholders

Responsibilities

• Manage a team of Customer service Consultants to ensure they are providing accurate, timely and professional response and support to our customers' queries and orders.

• Proactively identifying process improvement opportunities

• Coaching and Mentoring Staff to improve capability

• Providing accurate, timely and professional response and support customers' queries and orders

• Generate and follow up of specifically targeted customer solicitation and reminders.

• Promotion of product and services at trade shows and other events related to our markets.

• Identification of new suppliers and product that would be appropriate to our markets.

• Identification and realization of new markets and customers that are appropriate to our range of products and services.

• Identifying and delivering continuous improvement Opportunities

• Achieving monthly Sales Targets

• Monthly Forecast and Order Book Reporting

• Daily Sales Open Sales Order Reporting

• Weekly Back Order reporting

Achievements

• Identify and deliver head count reduction to reduce overall operating costs that delivered savings to the business.

• Successfully Lead Team to deliver on CDS (Container Deposit Liability Scheme) and Mustang (Incidence pricing)

• Identify and deliver 1.7m in writebacks

• Reduction in Eft Rejections by 47%

• Reduction in write ups with a direct impact to rate by 35%

• Establish a working group that provided aspiring leaders with the tools and soft skills to succeed in future roles.

• Successfully lead team process improvement initiatives Suppression process, Cheque to EFT Conversion, Data reconciliation between three active systems SAP, Tableau and Vendware.

• Create, Deliver, Execute E-form reporting rules to identify inaccurately entered commission specific information.

Reduce potential double accrual, impact to rate fluctuation.

• New daily routines implemented to ensure accuracy of data interfacing from E-form Platform into SAP • Project Lead Vending Sales Org Re-design • Engage business partners to provide test data. Complete comprehensive testing for each phase. Ensure full end to end testing through to Sim reporting. • Implement daily e-form routines

• Data Governance and Compliance – Implement Daily Routines • Review Reporting Specific fields and align data to improve reporting accuracy. – Monthly cleansing review to maintain data accuracy.

• Build effective relationships with Sales and Commercial teams. • Identify writeback opportunities ensuring business meets Quarterly Targets.

• Partner with the Commercial teams to establish Commission Guidelines Coach and Mentor team and influence stakeholders to deliver on project initiatives.

Responsibilities

• Manage processes and controls that ensure accuracy of the Vending commission accruals and payments

• Support Commercial Management Team/Sales Team

• Continuous Improvement. Identify process gaps, opportunities. • Provide insight and recommendations to business partners.

• Increase shareholder value and controls through financial governance and efficient and effective commission management. • Proactively identify and communicate potential risks to Senior Leadership team.

• Ensure reporting, reconciliations and analysis provided to Sales and Commercial Management are completed accurately and within agreed timelines.

• Review and manage performance, provide timely feedback

• Set team objectives, develop performance plans, team 1 on 1’s • Manage stakeholder expectations and deliver on promises

• Provide a flexible working environment

• Reward and recognize individual/team success

• Partner with Commercial and Transformation teams to provide stakeholder management and communication

• Identify and Co-ordinate Data Cleansing Activities

• Partner with IT to determine conversion Strategy, requirements and business rules

• Drive agreed conversion activities